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Hello, within 2 days I made a deposit of 1100 euros in winbet all the time the game just cuts and punches and took all my money without even giving anything 1 euro Bet these are court fraudsters are winbet manipulate games

Здравейте във рамките на 2 дни направих депозит на стойност 1100 евро във winbet през цялото време играта само сече и забива и ми ги взе всичките пари без дори да даде нещо 1 евро Бет тези са измамници за съд са winbet манипулират игрите

Dear Денислав,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

You probably also work for them and for that there is nothing you can do. To do

Вие сигурно също работите за тях и за това нищо не можете да направите нищо какъв късмет бе човек само ядене най голямата сума която даде беше 1 лв даде 1 лв яде 50 и през цялото време ми сече играта това не е нормално виждам че нищо не можете да направите

You bet BGN 100 BGN 1 Beth eats them without even giving anything, they manipulate the games and you close your eyes, make a deposit in winbet and you will see what gives a random principle, not everything is set up

Сложиш 100 лв 1 лв Бет яде ги без дори да даде нещо манипулират игрите а вие си затваряте очите направете депозит във winbet и ще видите какво дава случаен принцип няма всичко е нагласено

Dear Денислав,

If you feel this way, please forward your game history to petronela.k@casino.guru. Please understand that without any supporting evidence it is impossible for us to proceed with this case.

Dear Денислав,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.