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I'm not getting my winnings

Non ricevo la vincita 

Dear Michele,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed KYC verification successfully in the past? Was this your first withdrawal request in this casino? Furthermore, could you please specify how many days ago you have requested the withdrawal? 

It’s quite usual for withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Michele,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Bank transfert received. Thanks

Il bonifico è arrivato. Grazie

Great news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much Michele for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.