Woopwin Casino - 인증 문제로 인해 플레이어 출금이 지연되었습니다.

Hello Guru Team.

For almost a month now, I have been facing an issue where Woopwin requires a bank statement so that I can withdraw my money. I'd be more than happy to provide a bank statement, only issue is that I'm not receiving the KYC email with the security link. I do receive promotional emails and update emails. Is there a solution to this?

Thank you in advance.

Hallo Guru Team.

Habe seit fast einem Monat das Problem das Woopwin einen Kontoauszug benötigt damit ich mein Geld auszahlen kann. Ich würde auch gern ein Kontoauszug zustellen, nur erhalte ich die KYC Mail mit Sicherheitslink nicht. Werbemails und Änderungsmails erhalte ich. Gibt es hier einen Lösungsvorschlag?

Vielen Dank im Vorraus.

Hello herold505,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Woopwin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not or is it the bank statement only? Isn't there an option to upload the documents directly into your casino account? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello Nick.

There was a problem that I didn't get the KYC email. Today I was lucky enough to have a dedicated support employee (Harley) in the chat. She tried very hard. I suggested changing the email address, which I did. The KYC email finally arrived at the new email address. We still asked ourselves why it no longer worked on the old address since all the other emails were also received, but good. Problem has now been solved with a new email address.

Nevertheless, thanks to the Guru Team for the quick editing here.

Hallo Nick.

Es gab das Problem das ich die KYC Mail nicht bekam. Heute hatte ich aber das Glück eine angagierte Support Mitarbeiterin (Harley) im Chat zu haben. Sie hat sich sehr bemüht. Ich schlug vor die E-Mail Adresse zu ändern, was ich dann tat. Auf der neuen Mail Adresse ging dann die KYC Mail endlich ein. Wir stellten uns zwar immer noch die Frage warum es auf der alten Adresse nicht mehr funktionierte da alle anderen Mails auch eingingen, aber gut. Problem wurde nun durch neue Mail-Adresse gelöst.

Trotzdem danke auch an Guru Team für das schnelle bearbeiten hier.

Dear herold505,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru