ZenBetting Casino - 플레이어가 보증금 환불을 받지 못했습니다.

Hello guys, following problem.

I deposited €300 at Zenbetting casino on 2/9/2022. In the end I wanted to pay out 500 euros - but after the verification I got the message that I had blocked myself at the sister casino (zencasino) because of gambling addiction and therefore the winnings will not be paid out. However, I should receive my deposit. Unfortunately, to this day, almost 7 days later, still nothing has happened.

And that only affects my own deposit. I don't understand why it takes so long for a deposit refund?

I am afraid to receive my deposited money garnet.

I ask for help.

Hallo Leute, folgendes Problem.

Ich habe am 09.02.2022 300€ im Zenbetting casino eingezahlt. Am ende wollte ich 500 Euro auszahlen - nach der verifizierung aber kam die mitteilung das ich mich beim schwestercasino (zencasino) wegen spielsucht gesperrt habe und deshalb die gewinne nicht ausgezahlt werden. Jedoch soll ich meine einzahlung erhalten. Leider ist aber bis heute, knapp 7 tage danach immer noch nichts passiert.

Und das betrifft nur meine eigene einzahlung. Ich versteh nicht wieso man für ein deposit-refund so lange benötigt ?

Ich habe angst mein eingezahltes geld garnet zu erhalten.

Ich bitte um hilfe.

Dear alpsko,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. It’s quite usual for withdrawal (or in this case a deposit refund), to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days before they submit a complaint. If you don’t receive the deposit refund by then, please, let us know and we will try to help you. Thank you for your understanding.

Best regards,

Kristina

Hi there,

can be closed, received my money. However, not recommended for players who have problems playing the game. AND PLEASE NOTE THE TERMS & CONDITIONS!

Hallo,

kann geschlossen werden, habe mein geld erhalten. Dennoch nicht zu empfehlen für spieler die probleme mit dem spielen haben. UND UMBEDINGT TERMS & CONDITION BEACHTEN!

Awesome news, alpsko. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.