ZetCasino - 플레이어의 탈퇴가 지연되었습니다.

On April 6, 2024, I attempted to make a withdrawal of 700 Euros, but received an error message stating, "Withdrawal not possible, Revolver x 1".

Since that day, I've been in daily contact with the casino, but each staff member is only appeasing me. I was told that the finance department would get in touch. One staff member wrote to me on Monday that my withdrawal would be manually processed. Still, nothing has happened. I am continuously asked to be more patient.

Please, I need help as I am not making any progress on my own.

Am 06.04.2024 wollte ich eine Auzaglung von 700 Euro tätigen. Dann kam eine Fehlermeldung Auszahlung nicht möglich Revolver x 1.

Seit diesem Tag bin ich im täglichen Kontakt aber jeder Mitarbeiter vertröstet mich nur. Finanzabteilung sollte sich melden. Ein Mitarbeiter hat am Montag geschrieben es wird mir über manuelle Auszahlung getätigt. Wieder nichts passiert. Ich werde immer nur vertröstet ich soll mehr Geduld haben.

Bitteum Hilfe da ich nicht wirklich weiterkomme.

Dear Leptis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Have you made any successful withdrawals before? 
• Could you please confirm that you have passed the KYC verification?
• Could you post a screenshot of the error message here in this thread?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

The money was received today.

Das Geld ist heute eingegangen.

Dear Leptis,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru