1Red Casino 리뷰

I initially withdraw 1000 pound which i did actually recieve after 14 days .. since then I had been waiting 16 days for 400 and 14 days for another 1000 ... they have now cancelled my 400 request so im now having to wait again and im on day 16 for the 1000 which I strongly suspect will cancel also ..
The support staff do not hold any information of your account and on account issues ask for screen shots .. refuse to give you answers regarding terms and conditions and just state all information can be found on the website and dont give you any status on your withdrawal other than use a scripted response and the same goes for e mail support.. I raised a formal complaint which was instantly dismissed with the response of a scripted response also .. my question to 1 red is when am I going to get my money ... and I know they will say its in a queue actively being processed and first come first served and due to checks it sometimes delays things but that isn't the answer I want ... my solicitor is now involved and preparing a case against these crooks

I am a verified VIP player. I have 0 bonus funds. I won £1,200 fairly.
I requested my withdrawals on Dec 2nd/3rd. It has been 9 days.
The casino first claimed "Technical Issues," but now (as of Dec 10th) they are claiming "Fraud Prevention" delays. This contradicts the fact that they have already successfully paid me £700 in the past and verified my ID.
They are stalling to force me to cancel the withdrawal. I have a formal complaint open (ID: 189171). Do not play here until they pay verified winners.

I’m from the UK and registered with GAMSTOP, but 1RED still let me create an account, deposit in GBP, and gamble freely. Every one of my cards has gambling blocks, yet my payments went through because they were processed in a way that didn’t show as gambling transactions.

While I was gambling, I told the live chat several times that I couldn’t deposit any more money. Instead of helping or offering responsible gambling tools, I was pushed to keep depositing, tempted with "bonus" and "free spin" offers if I added more funds. That happened repeatedly.

Eventually, I realised how much I had lost — around £4,600 — and contacted support for a refund. They promised a decision within seven business days but never gave one. Since then, I’ve received nothing but generic replies saying "we’ll let you know."

This is completely unethical and predatory behaviour toward someone clearly showing signs of gambling addiction. I’ve reported the matter to the relevant authorities.

If you are vulnerable or self-excluded, please avoid this casino. They are irresponsible and take advantage of problem gamblers instead of helping them.

Have made 2 withdrawals, one at 300 and one at 200. Withdrew same way I deposited, im fully verified. Still waiting. Live chat just say they are dealing with it. Will be reporting with fraud departments and bank if not received by Monday. If receive winnings will happily change my review as everything else seems to have gone ok.


Edit, next day... still nothing. Told same thing.

I strongly advise players to stay away from 1red2.com. This casino operates in a highly suspicious and unethical manner. I deposited funds only after submitting my verification documents and receiving confirmation that my account had been verified. I played fairly and lost part of the balance, but when I attempted to withdraw the remaining funds, my account was suddenly blocked with the explanation of "duplicate account".

This is a classic scam tactic: they verify your account, allow deposits and play, and then invent reasons to withhold your remaining balance as soon as you request a payout. The most alarming part is that this happened *after* successful KYC verification.

I have reported this case to Revolut, the payment processor (Transferop), and the receiving bank (Clear Junction), as well as prepared complaints to the UK Gambling Commission and the FCA. This casino appears to be unlicensed in the UK and uses misleading tactics to keep players’ money without justification.

Stay far away from 1red2.com – do not deposit. Total scam.

‼️ WARNING: 1Red Casino SCAM – €28,000 Stolen & No Proof Given in 4 Months‼️
I want to warn everyone about 1Red Casino and their fraudulent behavior. I had €28,000 confiscated from my account, and for 4 months, they kept saying they had "proof" to justify their actions. Till today, they NEVER provided any evidence.

How They Tricked Me & The Complaint Platforms

First, they pretended to cooperate on AskGamblers and Casino Guru forums.

They delayed the case for months, saying they had proof.

In the end, they provided NOTHING and my complaint was marked unresolved.
On top of this I have non disclosure agreements with 2 of they're sister casinos but those are not active anymore. They where connected in the past to the same network but duo to illegally approach to Netherlands jurisdiction they where forced to close they're bussiness.
I'm about to disclosure those 2 agrements and make them public and expose all this fraudulent organisation called *platform* .

I deposited £30 and managed to win £200
After that I tried to withdraw and was saying I need to bet £50 in order to be able to withdraw
Anyways I got to £150 and withdrawn it
2 weeks later and not in my bank yet
I've been on the chat with them and via email and they always say : "rest assured,we are dealing with your request "
Imagine i won't £10000!!!
Do not deposit!!!
It seems it's a scam

Wasn't planning on doing more reviews but i've read so many negative reviews about this casino that i had to clarify a few things.

I deposited 50€ for the first time today, got the 100% welcome bonus and i actually got lucky, managed to wager it and cashed out 700€.

They do request some documents for verification but it was really quick to verify. Took literally less than 1h.

Ran into a few issues on my withrawal because it kept getting cancelled but thankfully they would always email me what was missing.

Once everything was done with my verification documents, my withdrawal was accepted within minutes and i received my money within 10 minutes (bank transfer).

Honestly one of the best casinos i've played at when it comes to payments.

Only negative is that the casino lacks a responsible gambling feature.

I won some money here and then it was time to verify.
What a complete joke of a lying casino.
Anyway I verified my account sent what they ask for and get confirmation Im verified.
I make a withdraw and get a email to confirm my withdraw address, button didnt work just sent me to a blank page so I had to contact support. Anyway I managed to confirm my withdraw address but my withdraw cancelled anyway. Support tells me that if I make a withdraw to my bank account it will work but same here cancelled my withdraw. Next time I talk to support they tell me that I have to open a brand new crypto account lol why would that make any difference?? Anyway I made a new crypto account and made a withdraw and what a surprise they cancel again, they tell me to do a smaller amount nzd300 they cancel again! They tell me make a nzd100 withdraw(what a joke of a casino its not even $60) to my suprise they sent me the nzd100, but after that they cancel 3 straight withdraws of nzd100.
Stay away from this casino, they do anything to not pay you and the support agent lying to you all the time saying it will work after this and it will be fine now, and if you say anything to them they just tells you "trust me and listen to my advice" I did that 10 times when you lied straight in my face so why would I trust you now.
Disgusting casino I really hope no one ever plays here again!!

Edit:
I made another withdraw lets see what excuse they use this time.

Be aware!
The casino pays small amounts (~100€) relatively fast (within a few hours).
But when someone makes a bigger deposit and profits even more, they take days and find excuses to delay the withdrawal. In my case, it's almost 10 days since I requested a withdrawal via BTC, and it still hasn't been sent.
Also; The Daily Limit is 5k, weekly 10k and monthly 30k.
So in every other casino, you can request the withdrawal of 5k, wait 24hours and request a 5k withdrawal again. But not on 1red.
Here, you request a withdrawal, wait for days (if) until they send it to you eventually and THEN YOU WAIT FOR 24 hour before youre allowed to request another withdrawal.
And well, afterward you wait again for days…

So all in all, im not satisfied and will highly likely change to another casino with good withdrawals.

Beware this casino is a scam do NOT deposit

1) You hardly get any bonus rounds or win a thing
2) I saved my password and it turns out I wa logging into three different web addresses to play at the one casino
3) the route deposits through dodgy third party companies that charge you an excess to play
4) They say the deposit has been declined but even if you send bank statements to prove it was taken they refused to refund and close your account

I asked for their complaints procedure I was told thet don't have one - red flag

The customer service agents are rude and very difficult to communicate with

Do NOT believe positive reviews, they act like a criminal enterprise.

Also ignore their reply below I did contact customers service over 15 times. At one point they said they had refunded but later said they wouldn't. Their thieves. They refused to take a complaint. I provided both an email and my bank statements as evidence too.

Update

The casino contacted me and ask me for my bank statements for the 10th time ( not exaggerating) They are still refusing to refund because they said they amount shown on my bank statements differs from the supposed failed deposit. But what they wont acknowledge is that because this dodgy casino routes deposits through third party companies that charge you extra to deposit , another reason for you not to play.
They have sent me mutiple emails today even after I asked them to stop , their now harassing and bullying me. I have no opened a case with resolver and contacted the gambling commission to get them banned in the UK

Do not use this casino

The reply from the provider below is complete rubbish dont fall for these scammers. I sent them by bank statements 10 times to show the payment didn't fail. I also have an email from them saying they would refund the money within 7 days but they didn't do it. Their very dishonest bullies. All sent to their regulating body and now the cyber crimes unit.

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