1win Casino - 플레이어의 출금 요청이 상황으로 인해 지연되고 있습니다.

I lost tens of millions of won in 3-4 months at Jeonji Casino and ended up in debt.

Yesterday, I requested a withdrawal because I lost 8 million won in a game, and 1.5 million won was withdrawn, but they said I couldn't withdraw 6.5 million won.

He said that withdrawal is only possible if the conditions are met.

No, when you lose money, you just take it without any conditions, but when you earn a little, there are conditions for withdrawing it?

I paid for the money I lost so far and got back a little bit, but what are the conditions for withdrawal? Did I use their money? I played with my own money and won, but they are asking me to deposit that amount and bet it. Please help me.

전이카지노에서 3-4개월동안 몇천만원을잃어 빚을지게되었습니다

어제 게임에서800만원짜리가터져서 인출을요청했더니150만원읔인출이됐는데 650만원은 인출을할수없다는군요

조건을충족해야지만이 인출가능하다고했어요

아니 돈잃을때는아무조건없이 잘만가져가더니 조금따니까인출하려면조건이있다?

내돈주고지금까지잃었던돈조금이나마찾아온건데 인출하는데조건이말이되나요?제가자기들돈으로했나요?제돈으로게임해서 딴건데 입금해서 그만큼베팅하라니 도와주세요

Dear leeyumi460,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 1win Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• How did the casino inform you about the requirements for withdrawal of the remaining funds?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Could you please share with me your communication with the casino, where the casino justifies its actions? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear leeyumi460,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas