1win Casino - 선수의 상금은 아직 받지 못했습니다.

I’ve requested for withdrawal earlier and I’ve received those through crypto payment method. From 24th July whenever I’m trying to withdraw its pending. It’s been 4 days and still I’ve not received my money. They asked to wait for 48 hours and now I’ve waited for 96 hours and still no money. I’d request you people to please look into this and help me.

Dear ManishGoud,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello Kristina, I’ve received my withdrawal of 87000. I was very much scared as it’s long time. I’ve requested for withdrawal on July 24th and I’ve received my money today I.e 31st July. Thanks for involving in this matter. Once again thank you so much and I’m very happy. I’d suggest everyone who are playing on 1win to wait for minimum of 7 days to get their withdrawals.

Awesome news, ManishGoud. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.