1win Casino - 플레이어가 보증금 문제에 직면해 있습니다.

I had deposit 22,00/- INR to my 1win account using UPI payment method on 24th May . I had not received my deposit till date and was in constant touch with the customer support team . They had raised a request and asked me to wait . And now when I contact them , they told me that my deposit was activated by another user ID and I should be careful next time . I have never shared my details to anybody . They can very well ask the other user for kyc and payment screenshots . I have them all but they don’t do anything about this !

Dear k4wpt94qvd,

Thank you very much for submitting your complaint.

I'm sorry to hear about the issues you've been experiencing with your deposit on the online casino. To better understand your situation and assist you more effectively, could you please provide the following details:

• Any communications you’ve had with the casino’s customer support team regarding this issue.
• Screenshots or records from your 1win account showing the missing deposit and any relevant details.
• The user ID you use for your 1win account.
• Have you received any information about the other user ID that supposedly activated your deposit? If so, please share those details.

Please feel free to forward any relevant communications to petronela.k@casino.guru. I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Dear k4wpt94qvd,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.