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I won 100 already 4 times I tried to withdraw to the card and it's cancelled....I don't know how to solve this situation

Ganhei 100 ja por 4vezes tentei retirar para o cartao e é cancelado....nao sei como resolver esta situação

Dear Luisapacheco,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if your account has been fully verified? Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only? Were your winnings accumulated with or without an active bonus, please?

Please understand, without verifying your account, you won’t be entitled to any withdrawals.

However, I believe we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

The only answer I'll give is that I spent 35 euros I won and was forced to spend it after so many attempts to withdraw....one thing I can say on this platform I won't bet even 1 cent again...I was deceived and harmed...I don't recommend anyone to play on 1w....

A unica resposta que vou dar,é que gastei 35 euros ganhei e fui obrigada a gasta lo depois de tanta tentativa de retirar....uma coisa posso dizer no nessa platagorma nao volto a apostar nem mais 1 centimo...fui enganada e prejudicada...nao recomendo a ninguém a jogar no 1w....

Sadly, since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance, and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear Luisapacheco,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. I will now close this complaint. Thank you for your understanding.