1win Casino - 플레이어가 자금을 인출하기 전에 의무적으로 예치된 예치금에 대해 불만족합니다.

Next, I had 30 reais in my account and to withdraw I needed 80 reais in the bank.

So I deposited 80 reais in the account to withdraw this money but out of nowhere the site informs me that I can't withdraw, because I need to bet another 80 to withdraw.

This is a dirty trick man, I need this money urgently… my mother is sick… please help me withdraw all this money from my account!! I beg for help! I just need to withdraw all the money from the account to help her!

Seguinte, eu estava com 30 reais na conta e para retirar eu precisava de 80 reais na banca.

Então depositei 80 reais na conta para retirar este dinheiro só que do nada o site informo que eu não posso retirar, pois preciso apostar mais 80 para retirar.

Isso é uma sacanagem cara, eu preciso desse dinheiro urgente… minha mãe está doente… por favor me ajuda a retirar este dinheiro todo da minha conta!! Imploro por ajuda! Eu só preciso retirar o dinheiro todo da conta para ajudar ela!

Dear oplayer300xy,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

It is not unusual for a casino to have this rule. Some casinos require deposit wagering 1x, some 3x or 5x, but you can find casinos with even higher wagering requirements for real money.

Mandatory real money wagering has been introduced by the AML (Anti-Money Laundering) Regulations for the Gaming and Gambling Industry and is usually set by the Licensing Authority. All casinos have to comply and follow these policies.

Please let us know if this explanation was satisfactory. Looking forward to hearing from you.

Best regards,

Petronela

Dear oplayer300xy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.