1win Casino - 플레이어는 우승 상금을 아직 받지 못했습니다.

I went through sports betting normally and won 179,299 won. I immediately requested a withdrawal and the deposit was not made within the promised 48 hours. I contacted the customer service center and they told me to wait a week this time. I waited a week and when the money still did not come in, I contacted them again. This time, they said they had requested an acceleration and told me to just wait.

I have never committed any unfair practices or used any fraudulent programs.

I don't understand why they keep delaying my withdrawal when I have lost more money than I have won.

정상적으로 스포츠 도박을 진행했고 179,299원의 상금을 얻었습니다. 나는 당장 출금 요청을 진행 하였고 약속한 48시간 이내에 입금이 되지 않았습니다. 고객센터에 문의하였더니 이번엔 1주일이 걸린다고 기다리라고 하였습니다. 나는 1주일을 기다렸고 그래도 돈이 들어오지 않자 다시 한번 문의를 넣었습니다. 이번엔 가속 신청을 했다면서 그냥 기다리라고만 하였습니다.

그 어떤 불공정 행위를 한 적도 없고, 부정 프로그램을 사용한 적도 없습니다.

얻은 상금보다 잃은 돈이 더 많은데 출금을 계속 지연시키는 것이 이해가 되지 않습니다.

Dear snghn921,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Dear snghn921,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear snghn921,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.