1win Casino - 플레이어의 대규모 출금이 지연되었습니다.

Initially I made a withdrawal of $200,000 for which 48 hours passed and they never arrived, I spoke with the website support and each operator told me something different, the first, before 48 hours told me that I should wait, the second told me that I should I contacted the email to clarify, the third operator tells me that it was a problem with the payment transfer, in the meantime I invent who do I believe? Now the person who answers me in the email, who also answers everything in English and does not answer my concerns, only sends me a link where I must enter very sensitive personal information, they are telling me that I must wait up to 30 days to see if I can withdraw my money, my first withdrawal of $10,000 if I was able to do it, it was surely a trap so that I would later deposit a larger amount and then not be able to withdraw more, it is money that I need, I have written to different emails and only 1 responds without giving a solution .

Now I made a withdrawal of $10,000 and another of $50,000 to see if depending on the amounts they might take longer and both withdrawals are incomplete, I'm still waiting for a useful response.

My account is: 8*****0

If they give me a solution, I will post a positive review, if I don't have an answer, I will post a negative one.

I'll stay tuned, thank you.

Inicialmente hice un retiro de $200.000 al cual pasaron 48 hrs y nunca llegaron, hable con el soporte del sitio web y cada operador me dice algo distinto, el primero, antes de las 48 horas me dijo que debia esperar, el segundo me dijo que deberia comunicarme al correo para aclarar, el tercer operador me dice que fue un problema de la transferencia de pago, entre tanto invento a quien le creo? ahora la persona que me contesta en el correo, que ademas me responde todo en inglés y no responde mis inquietudes solo me envía un enlace donde debo colocar información personal muy sensible, me están diciendo que debo esperar hasta 30 dias para poder recien ver si puedo retirar mi dinero, mi primer retiro de $10.000 si pude hacerlo, seguramente era la trampa para que luego deposite una cantidad mayor y ya luego no poder retirar mas, es dinero que necesito, he escrito a diferentes correos y solo 1 me responde sin dar solucion.

Ahora hice un retiro de $10.000 y otro de $50.000 para ver si dependiendo de los montos quizas tardan mas y ambos retiros estan inconclusos, sigo esperando una respuesta util.

Mi cuenta es: 8*****0

Si me dan una solución, pondré una reseña positiva, si no tengo respuesta, pondré una negativa.

quedo atento, gracias.

Dear kobalvps,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. 

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise if your account has been fully verified?
• Have you been advised why you can’t withdraw your winnings? Is it an internal casino system issue, or it’s related to your account only?
• Please understand, that without verifying your account, you won’t be entitled to any withdrawals.
• When did you request a withdrawal from the casino? Is it still pending in your account?
• Could you please share your communication with the casino when you attempted to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

Good afternoon Tomás, I hope you are well, I will update the post with your questions.

Could you please let us know if your account has been fully verified?

A: I have registered email and also these documents that are extremely sensitive to me and that I still shared with you, have been approved.

Have you been told why you can't withdraw your winnings? Is this an internal problem with the casino system or is it solely related to your account?

A: Each operator within the web support gives me different reasons, the first operator tells me that the withdrawal can take up to 48 hours (nothing happened after 48 hours), the next operator tells me that the withdrawal was not processed correctly and that I must Do it again (I made 2 more, the withdrawal is not carried out correctly either) and the last operator tells me to send an email, in the email they tell me to send them my personal information as in the attached photo, already done.

When did you request a casino withdrawal? Is it still pending on your account?

A: The first withdrawal was 3 days ago after 48 hours.

Buenas tardes Tomás, esperando que te encuentres bien, actualizaré el post con tus preguntas.

¿Podría informarnos si su cuenta ha sido completamente verificada?

R: Tengo correo registrado y también estos documentos extremadamente sensibles para mi persona y que aun así se los compartí, han sido aprobados.

¿Le han informado por qué no puede retirar sus ganancias? ¿Es un problema interno del sistema del casino o está relacionado únicamente con su cuenta?

R: Cada operador dentro del soporte web me da distintas razones, primer operador me dice que el retiro puede hasta tardar 48 horas (no sucedió nada después de 48 horas), el siguiente operador me dice que no se procesó bien el retiro y que debo volver a hacerlo (hice 2 más, tampoco se realiza correctamente el retiro) y el ultimo operador me dice que envie un correo, en el correo me dicen que les envie mi informacion personal como en la foto adjunta, ya realizado.

¿Cuándo solicitó un retiro del casino? ¿Sigue pendiente en tu cuenta?

R: el primer retiro fue hace 3 días pasando las 48 horas.

I leave evidence of my money, withdrawals and the money left in my account, in case it disappears.

Money in account $219,042

Money withheld $76,503

Total amount $295,545

All of this can be seen in the image and my account number #8****0 can also be seen

I also record that 2 days ago they told me that I must wait 14 days.

and now they tell me again that in 14 more days, they are not even able to write a message correctly.

Dejo evidencia de mi dinero, los retiros y el dinero que queda en mi cuenta, por si llega a desaparecer.

Dinero en cuenta $219.042

Dinero retenido $76.503

Suma total $295.545

Todo ese se puede evidenciar en la imagen y también se puede evidenciar mi número de cuenta #8****0

También dejo constancia de que hace 2 días me dijeron que debo esperar 14 días.

y que ahora nuevamente me dicen que en 14 días más, ni siquiera son capaces de redactar un mensaje correctamente.

Thanks for the reply and explanation.

Have you received at least one of the 4 payouts since your last message?

Good afternoon, no Tomás, I canceled withdrawals that had been going on for more than 4 days and left only 1 (attached photo) from July 27, 8 days, thinking that having many withdrawals together could cause problems (due to banks and transfer limits for the first time)

Also comment that the email says that I must wait 14 days or even 30 days (it took 8 days) for a response as to whether MY ACCOUNT WILL BE APPROVED, that is, can they reject my account and never see my money again?

I spoke to them 4 days ago to see how the process is going and they have not given me a response, I censor my email and profile photo, since these are public in the complaints section

Talking to online support or Telegram doesn't help, they just say by mail.

Greetings.

Buenas tardes, no Tomás, cancele retiros que llevaban más 4 días y deje solo 1 (adjunto foto) del 27 de julio, 8 días, pensando que tener muchos retiros juntos podría causar problemas (por los bancos y límite de transferencia por primera vez)

Comentar también que el correo dice que debo esperar 14 días o incluso 30 días (llevo 8 días) para una respuesta sobre si ME APROBARAN MI CUENTA, es decir, ¿me pueden rechazar la cuenta y no ver mi dinero nunca más?

Les hablé hace 4 días para ver como va el proceso y no me han dado respuesta, censuro mi correo y foto de perfil, ya que estos quedan públicos en la sección quejas



Hablar con soporte en línea o Telegram no ayuda, solo dicen que por correo.

Saludos.

They verified my account after 11 days, I made a withdrawal and it arrived in 4 hours. The casino works and it is not a scam. It was not the most pleasant experience since it never happened to me in other casinos like Stake, but hey, at least it wasn't a scam. Thanks for your help.

Me verificaron la cuenta despues de 11 dias, realice un retiro y en 4 horas me llego, El casino funciona y no es una estafa, no fue la experiencia mas grata ya que en otros casinos como Stake nunca me sucedio pero bueno, al menos no fue una estafa, gracias por su ayuda.

Dear kobalvps,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru