1win Casino - 플레이어의 보증금이 도착하지 않았습니다.

I made a deposit of 100 usd, it does not appear in my account and it has been more than 7 days and they do not respond to the email that they told me to send the receipts and they only know how to say that I should wait, a deposit so late is unheard of

realice un deposito de 100 usd no aparece en mi cuenta y ya van mas de 7 dias y no responden al correo que me indicaron que enviara los recibos y solo saben decir que debo esperar es inaudito un deposito tarde tanto

Dear braiansmith114,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Dear braiansmith114,

Be sure to forward the payment confirmation to the casino as soon as possible and I would recommend to wait at least a week for them to try to find the lost payment and credit it into your account.

Please keep us updated.

just today they processed it after 13 days thank you very much

justo hoy lo procesaron despues de 13 dias muchas gracias

Thank you braiansmith114 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick