1win Casino - 플레이어의 탈퇴가 지연됩니다.

I've tried withdrawing from 1win for atleast 50 times now over more than 2 weeks. They keep rejecting my withdrawal and now also limited my betting amount on bets. I've tried 5+ methods of withdrawing. Customer service keeps giving me automated answers, on their live chat and Telegram. Their international number is paid and the guy only speaks in Russian.

I also signed up from Belgium, which was allowed and then they say Belgium is restricted. So I had to use vpn to access my account.

Hello jaronjonckheere,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 1win Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello jaronjonckheere,

Based on the screenshots you provided, I can see that the casino confirmed your verification a week ago. We advise to wait at least 14 days to receive a payment once the verification is finished. Can you please advise if you have a payment pending at the moment and if yes, since when exactly?

Dear jaronjonckheere,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.