1xBet Casino LAT - 플레이어가 자금을 출금하기 전에 의무적으로 예치해야 하는 예치금에 불만이 있습니다.

I registered on this site yesterday and deposited 2000 reais and today when I tried to withdraw from the site it prevented my withdrawal and when I contacted support, to my astonishment, I was informed that I would only be able to withdraw if I bet 1000 reais, with my money remains stuck in this kind of scam. The site held my money and now they want to demand that I bet to be able to withdraw my money if I come back, this is something absurd, a kind of scam.

Eu me cadastrei ontem nesse site e depositei 2000 reais e hoje quando tentei sacar o site impediu meu saque e quando entrei em contato com o suporte, pra meu espanto, fui informado que eu só conseguiria sacar se eu apostasse 1000 reais, sendo que meu dinheiro continua preso nesse tipo de golpe. O site prendeu o meu dinheiro e agora querem exigir que eu aposte pra poder sacar meu dinheiro se volta, isso é algo absurdo, uma espécie de golpe.

Dear Filipeenet,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked terms and conditions, and this is what I found https://1xbet.lat/information/rules/:

"The 1xBet Security Service is entitled to:

• decline cash withdrawal requests if deposits were made through e-payment systems.
• refuse any withdrawal should the deposit or withdrawal amounts be inconsistent with bets placed (the Customer must place bets with stakes which add up to the sum of all deposits and the bets must have odds of at least 1.1; placing a high volume of bets that have a minimal impact on your balance shall not be taken into account, i.e. bets placed on opposite outcomes in games such as Roulette, Baccarat, Craps and Dice). Permitted withdrawal amounts shall be calculated based on the amount of the bets placed from any given deposit.
• refuse any withdrawal if the betting account is misused. In this case your account must be verified before withdrawal can take place."

It is not unusual for a casino to have this rule. Some casinos require deposit wagering 1x, some 3x or 5x, but you can find casinos with even higher wagering requirements for real money.

Mandatory real money wagering has been introduced by the AML (Anti-Money Laundering) Regulations for the Gaming and Gambling Industry. All the serious casinos have to comply and follow these policies.

Please let us know if this explanation was satisfactory. Looking forward to hearing from you.

Best regards,

Petronela

Dear Filipeenet,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.