1xSlots Casino - 플레이어 상금의 인출이 지연되었습니다.

Asked for 7 days to.wait then.they cancel Withdrawal request and again after raising Withdrawal request same old 7 day days time.period but no Withdrawal processed

Even I changed my option of Withdrawal method but still they are not processing anything

Dear kuldeepkhatri0072,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Greetings!

We sincerely regret the difficulties you faced with your withdrawal and truly understand how frustrating this experience must have been. We apologize for any inconvenience caused.

Sometimes, due to technical reasons, withdrawal requests may be automatically canceled, and funds return to the balance. If this ever happens again, please don’t hesitate to reach out to our 24/7 support team—we’ll be happy to investigate the issue and help you withdraw your funds without any trouble.

To make up for the inconvenience, we have credited your account with 100 free spins with no wagering requirements in the Bandit Lady slot by Barbara Bang provider. We appreciate your patience and hope you enjoy them!

Dear kuldeepkhatri0072,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Please close my request

We’ve rejected this complaint as per the player’s explicit request. We are sorry we could not be of more help on this occasion. Please do not hesitate to contact us in the future if you run into issues with this or any other casino. We are here to help.