20Bet Casino - 플레이어는 지불에 지연이 발생했다고 주장합니다.

So I started using this casino for my sports betting at the start of this month, I loaded the account with Skrill and with Multibanco which is a way to pay for services using my bank account.

I lost a few bets did a few more deposits and then I won 1180€ requested the withdraw of that money and before they asked I sent a proof of my ID and address.

They approved the payment after that I won 2800€ and that is when the problems started, they requested a bunch of proof from Skrill etc which I sent all of these and they were all approved by their staff.

It's been more than 48h now and still they do not pay me I have tried contacting them through livechat and through the support email and the reply is always the same "wait please".

After doing some research there are a lot of these cases with them so I have given up on that money that I won but just wanted to warn you all to avoid 22bet at all cost! 

I can provide proof of anything you need.

Dear skinas,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear skinas,

Have you received your withdrawal from the casino yet?

Dear skinas,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.