22bet Casino - 플레이어가 상금을 회수하기 위해 고군분투하고 있습니다.

Hello !

I've been struggling with 22bet for more than a year now to withdraw my money. They've put me through hell asking me for a lot of documents which I've happily provided to them such as my credit card/bank info, ID...

I have proof of everything by e-mail. I deposited 300€ on my player account and gambled that money. I'm down to 295.09 and I haven't found a way to withdraw. It's very frustrating since I really need that money to pay for my studies. I'm in a difficult situation. I'd be eternally grateful if you could have a look and speak with 22 bet to see what the problem is?

I've sent over 74 e-mails which is absolutely unacceptable and they've been treating me very poorly.

If you need complementary information I would be glad to give.

I'm sorry for my English, I'm actually French.

Here is my player account number: 252***375

I know you have helped an Italian player in the exact same situation than me. He was disputing 1500€ and he managed to withdraw. I'm hoping I will have the same success with your help and with 22 bet cooperation.

Have a wonderful day !

Dear Thomas75,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please clarify if you have passed the KYC verification?

Also, do I understand correctly that you are not able to request a withdrawal at all? Or has your withdrawal request been pending for too long?

Would you be so kind as to send me all the important communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Thomas75,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve reopened this complaint at the request of Thomas75. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Since this complaint was closed a year ago, could you please give us a brief update on the current state of this case?

Dear Kristina,

Thank you for reopening the case.

22bet hasn't allowed me to withdraw my money since my first try years ago.

I have sent over 80 e-mails and never had a real honest response from them.

Thank you for your reply, Thomas75. Do I understand correctly that you still have your winnings in your casino account? Have you made any successful withdrawals before? Have you received any confirmation regarding successful verification?

Dear Thomas75,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.