22bet Casino - 플레이어의 계정이 폐쇄되었습니다.

I was accused of false double-users because I was playing on a public network, they closed my account without a chance to discuss the matter

Minua syytettiin valheellisista tuplakäyttäjistä koska pelasin julkisessa netissä he sulkivat tilini ilman mahdollisuutta keskustella asiasta

Dear pelaaja121,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 22bet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked? 
• When did you and your classmate each create an account in this casino?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports) 
• Have you completed account verification in the casino? Has your classmate completed verification?
• Did you achieve your winnings with the help of a bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello

1 I created my user on 21.1 and got the bans on 25.1 my classmate and I created our users two days apart

I only played betting and my friend's casino user was checked about a week later. Mine was checked a week earlier. Many of my friends recommended 22bet for betting and I wasn't the only one who was asked about relationships with other people.

Hei

1 loin käyttäjni 21.1 ja sain bännit 25.1 luokka toverini ja minä loimme käyttäjämme kahden päivän eroituksella

pelasin vain vedonlyöntiä ja kaverini kasino käyttäjä tarkistettiin n. viikkoa myöhemmin. Minun taas viikkoa aikaisemmin. Moni kaverini suositteli 22bettiä vedon lyöntiin enkä ollut ainut jolta kysyttiin suhteita toisiin henkilöihin.

Now everyone at my school has stopped using 22bet because of this injustice what happened to me

Nyt kaikki koulussani ovat lopettaneet 22betin käytön tämän vääryyden takia mita minulle kävi

Thanks for the explanation of the situation.

Please understand that if you mainly placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. There are many multiple-account strategies used by players focusing on sports betting. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.

Unfortunately, after gathering all the necessary information we are forced to reject this complaint. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.