안녕하세요, 22 Bet Casino에 다음과 같은 문제가 있습니다.
2025년 5월 29일 오전 9시 30분, EPS Transfer라는 금융 서비스 제공업체를 통해 300유로를 입금하려고 했습니다. EPS Transfer를 통해 입금을 확인했을 때, 거래가 실패했다는 메시지를 받았습니다.
그래서 저는 이전에 금융 서비스 제공업체와 아무런 문제를 겪은 적이 없었기 때문에 오전 9시 35분에 다시 입금을 시도했고, 제 입금은 즉시 확인되었습니다.
몇 분 후, 입금에 실패한 300유로와 실제 입금액이 온라인 뱅킹 계좌에서 인출되었습니다. 총 600유로가 인출되었습니다.
600유로가 더 있습니다(계좌에서 인출되지는 않았지만 입금 시도 후 예약되었습니다. 다행히도 은행에서 이를 중단하고 취소해 주었습니다. 그렇지 않았다면 1,200유로가 사라졌을 것입니다!!!)
고객 서비스에 제 문제를 설명하면서 오류 메시지에도 불구하고 600유로가 인출된 이유를 알고 싶었습니다. 그렇게 많은 돈을 입금하고 싶지 않았거든요! 두 거래 모두 승인되었고, 확인되었으며 24시간 이내에 제 계좌에 입금될 것이라고 안내해 주었습니다.
2025년 5월 30일 오전 9시 35분 직후에도 제 돈은 여전히 제 플레이어 계정에 들어오지 않았고, 제 플레이어 계정의 알림에서 운영자가 각각 €300씩 두 건의 입금을 거부했다는 메시지를 받았습니다. 다시 고객센터에 연락했습니다. 24시간이 지났고, 운영자가 입금을 거부했다는 메시지를 받았으며, 제 돈이 어디로 갔는지, 운영자가 입금을 거부했다는 것이 무슨 의미인지 알고 싶다고 말했습니다. 그런 다음 전날과 마찬가지로 증거로 스크린샷을 제출했습니다. 제가 받은 표준 답변은 이 사례를 검토할 전문가에게 전달하고 이메일을 보내겠다는 것이었습니다. 이것은 5일 전의 최신 상태였습니다. 이메일을 받지 못했고, 문제가 실제로 조사되고 있는지도 알 수 없습니다. 고객센터에 더 이상 연락해도 소용없어 보입니다.
600유로만 제 당좌 예금 계좌로 돌려받고 싶습니다. 거래 내역이 양수이고 돈이 온라인 카지노에 있다면, 왜 문제가 생겼을 때 돈을 돌려주지 않는지 이해가 안 됩니다. 솔직히 고객 서비스는 다르고, 이건 몇 유로짜리 문제라고 해서 상관없다고 할 수도 없고, 따질 가치도 없다고 할 수도 없는 문제입니다.
결제 서비스 제공업체인 EPS에 연락했지만 실패했습니다. 지금까지 이메일로 문의해도 아무런 답변이 없습니다!
Hello, I have the following problem with 22 Bet Casino:
On May 29, 2025, at 9:30 a.m., I attempted to deposit EUR 300 using the financial service provider EPS Transfer. When I finally confirmed the deposit with EPS Transfer, I received a message stating that the transaction had failed.
So I tried to make another deposit at 9:35 a.m., as I had never had any problems with the financial service provider before, and my deposit was immediately confirmed.
After a few minutes, both the 300 euros (where the deposit failed) plus the positive deposit were debited from my online banking account = a total of 600 euros...
Another 600 euros (which were NOT debited from my account, but were reserved after the attempted deposit. Thankfully, my bank stopped and canceled this – otherwise, 1200 euros would have disappeared!!!)
I explained my problem to customer service and wanted to know why 600 euros had been debited despite the error message – I didn't want to deposit that much money! I was assured that both transactions had been accepted and were positive and would be credited to my account within 24 hours.
On May 30, 2025, shortly after 9:35 a.m., my money was still not in my player account, and in the notifications on my player account, I received messages that the operator had declined two deposits of €300 each. I contacted customer service again: I said the 24 hours were up, I had received messages that the deposits had been declined by the operator, and I wanted to know where my money had gone and what it meant that the deposits had been declined by the operator. I then submitted screenshots as evidence, as I had done the day before. The standard response I received was that the case would be forwarded to specialists, who would review it, and that I would receive an email. This was the latest status 5 days ago; I did not receive an email, and I have no idea whether the matter is actually being investigated. Further contact with customer service seems hopeless.
I just want my €600 back in my checking account. I don't understand what the problem is if the transactions were positive and the money is with the online casino, why they won't transfer my money back to me when there are problems. Honestly, customer service is different, and this isn't a few euros where I'd say it doesn't matter, it's not worth pursuing.
Contacting EPS, the payment service provider, was also unsuccessful - to date, no response to my email inquiry!
Hallo, ich habe folgendes Problem mit dem 22 Bet Casino:
Ich wollte am 29.5.2025 um 9:30 Uhr, EUR 300 mit dem Finanzdienstleister EPS-Überweisung einzahlen. Beim abschließenden Bestätigen der Einzahlung bei EPS überweisung bekam ich die Mitteilung, dass die Transaktion fehlgeschlagen ist.
Also versuchte ich um 9:35 Uhr nochmals eine Einzahlung zu tätigen, da ich bis dato sonst nie Probleme mit dem Finanzdienstleister hatte, welche sofort dann positiv bestätigt wurde.
Anschließend nach wenigen Minuten wurde mir im Online Banking auf meinem Girokonto sowohl die 300 eur abgebucht (wo die Einzahlung fehlgeschlagen ist) plus die positive Einzahlung = Gesamt 600 Eur ...
Weitere 600 eur (welche NICHT vom Konto abgebucht wurden sind, wurden nach den versuchten Einzahlung reserviert. Dies wurde Gott sei Dank von meiner Bank unterbunden und storniert - sonst wären 1200 eur verschwunden!!!)
Ich schilderte dem Kundenservice mein Problem und wollte wissen warum 600 Eur trotz Fehlermeldung abgebucht wurde - so viel Geld wollte ich nicht einzahlen! Mir wurde versichert beide Transaktionen sind angenommen worden und positiv und werden binnen 24 Stunden auf mein Spielguthaben umgebucht.
Am 30.5.2025, kurz nach 9:35 Uhr mein Geld ist immer noch nicht am Spielerkonto und bei den Benachrichtigungen bei meinen spielerkonto bekam ich die Nachrichten, dass die zwei Einzahlungen von jeweils eur 300 vom Betreiber abgelehnt worden sind. Wieder Kontaktaufnahme mit dem Kundenservice: Ich sagte die 24 Stunden sind um, ich habe die Nachrichten erhalten, dass die Einzahlungen von dem Betreiber abgelehnt worden sind und wollte wissen wo mein Geld hin verschwunden ist und was das bedeutet, dass die Einzahlungen vom Betreiber abgelehnt worden sind. Habe dann Screenshots, wie am Vortag, als Beweise vorgelegt. Bekam als Standardantwort, dass der Fall an die Spezialisten weitergeleitet werden wird und die das überprüfen und ich eine E-Mail bekommen werde. Dies war der letzte Stand vor 5 Tagen, ich bekam keine Email und hab keine Ahnung ob der Sache wirklich nachgegangen wird. Weiterer Kontakt mit dem Kundenservice scheint aussichtslos.
Ich möchte einfach nur meine eur 600 zurück auf mein Girokonto. Ich verstehe nicht, was das Problem ist wenn die Transaktionen positiv waren und sich das Geld beim online Casinos befindet, warum dieses mir mein Geld nicht rückuberweist wenn es Probleme gibt. Ehrlich Kundenservice geht anders und das sind keine paar Euros, wo ich sage egal das ist mir nicht wert der Sache nach zugehen.
Eine Kontaktaufnahme mit EPS dem Zahlungsdienstleister brachte ebenfalls kein Erfolg - bis dato keine Rückmeldung auf meine Anfrage per Email!
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