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RJ1976 requested withdrawal of €600, sent all the documents needed for verification, but still didn't receive his winnings. He tried to contact the casino for an update on several occasions, but they never responded to his emails or chats. We're not sure if the player received his winnings or not and the case remains unsolved.

The player, Xekeo, made two deposits and after that, he received a bonus. After receiving the bonus, he wasn't able to play any game in a real money mode and would get an error and got kicked off. He also tried to use a different browser, but that didn't help either. Three days after he asked the live chat representative for help with getting this issue resolved, he still didn't receive any response from the casino at all. There is no further information available and the complaint remains unresolved.

Tinze, the player, was accredited few free spins while he played, but after winning some money, the game was disconnected. He had to re-register at the casino and after he did so, all the rest of his free spins and his winnings were gone. When he contacted the live chat support, they told him that they would take care of it and fix it. Later on, the casino claimed they didn't find any irregularities at his account and on the other hand, the player claimed he had proofs of the game logs and that he did have free spins left on the account, which he did not finish. No further update is available ever since and the complaint remains unsolved.

Esapaa sent all the documents needed for his account verification and they were approved right away. Then, he requested a withdrawal of €1,000, which was also accepted right at that moment. He kept on contacting the casino for an update of his request, but they just told him that his money was on its way. We're not sure if the player's money ever arrived. The complaint remains unresolved.