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The player won the bonus round with the result being 8 spins at 15x a line and then the game froze and a message popped out saying a technical error had occurred and the bonus wasn't played out. He then reloaded the page, signed in again and expected the game to continue but it didn't. Then he looked into his history and it could be seen that he had won the bonus round but it wasn't played out. He then played one spin to see if it would win the bonus round but it didn't. He contacted the casino about it but still, nothing was done about it.

The player requested a withdrawal of £900 but wasn't able to do so. They decided to try again, this time for £500, and again for £20 but that wouldn't work either. The casino said they already contacted the player with further instructions via email and they also tried to contact them via phone, but the player never answered. The complaint is still unresolved.

The player requested a withdrawal of $68 but the casino decided to confiscate it and closed their account due to a suspicion of fraud. The casino claimed that they did inform the player about the issue but they couldn't respond because their account was closed and they couldn't sign in either. No further update ever since then is available.