The player's account was on hold while it went through the account verification process. There was a balance of £3,000 left on it and we're not sure if the player received it or not. Ever since then, there is no further update available.

The player requested 3 separate withdrawal requests in the amount of €3,400 altogether and sent all the documents for their account verification to the casino. These payouts all became delayed but the casino wanted to solve this issue and said they would contact the player directly. There is no further information available ever since then.

Player complained that he was waiting for his withdrawal approval for a long time, casino kept asking him for further documents to check the player's financial situation, the player said this kind of verification was not mentioned in casino's terms and conditions, he complained about slow response from the casino. No reaction from the casino, no more update.

After the player experienced a technical glitch while playing, their account was on hold until the casino would verify it. Later on, the casino informed them that the account was now open but when the player tried to log in, it wouldn't work. There is no new update available whether the player's account was reopened or not.

2014 년 "amaziinace"라는 플레이어는 도박 중독 장애로 인해 자기 배제를 신청했습니다. 카지노는 플레이어의 계정을 폐쇄했습니다. 그러나 2 년 후 플레이어는 계정 재 개설을 요청했고 카지노는 문제없이 계정을 재 개설했습니다. 이 기간 동안 플레이어는 약 € 52000을 잃고 환불을 요청했습니다. 플레이어의 주장은 도박 중독으로 인해 자기 배제가 요청 되었기 때문에 발생해서는 안된다는 것입니다. Casumo Casino는 중재자 서비스를 통해 불만에 응답했지만 플레이어가 eCOGRA 또는 ODR을 통해 불만을 제출할 것을 제안했습니다. 그 이후로 업데이트가 없습니다.

플레이어 "taglia95"는 Casumo 카지노에서 보너스로 플레이하는 동안 £ 1000를 획득했습니다. 카지노는 그들의 상금을 취소하고 그 플레이어가 "보너스를 주장했던 다른 플레이어들과의 강력한 연결 고리"를 가지고 있다고 주장했습니다. 그러나 그들은 중재자 서비스에 대한 응답이나 증거를 기꺼이 제공하지 않았으며이 불만은 해결되지 않은 상태로 남아 있습니다.

After the player requested a withdrawal, the casino informed them that it was denied and their money was confiscated due to bonus abuse. The player was also advised to ask for help the gaming authority but we're not sure if they did so because there was no further update provided.

After the player was asked to send documents for their account verification, their winnings were confiscated. But, the casino failed to provide the evidence saying there were legal barriers for them to do so but the administrators of the complaint confirmed it must have been their internal ruling not to provide the evidence and the player was advised to contact the regulatory body. No other information is available since then.