AmunRa Casino - 플레이어의 입금이 지연되었습니다.

I deposited via Sofortüberweisung 1.75 hours ago and I'm just getting put off. Standard replies.

Ich habe vor 1,75 Stunden per Sofortüberweisung eingezahlt und werde nur vertröstet. Standartantworten.

Dear andreleipold2,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Dominika

Dear All,

Thank you for contacting us.

After reviewing account information, we have noticed that no deposit transactions were made on April 1st, 2025.

Only deposit transaction in the amount of 20 EUR was declined on April 7, 2025 (transaction failed).

We hope this helps.

Sincerely, 

Amunra Casino Team

Dear andreleipold2,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.