AmunRa Casino - 플레이어의 탈퇴가 지연됩니다.

Since 10/15 I have made a withdrawal and they tell me three working days, 4 days have passed and they still say that it is in the queue for processing. On the other hand, the terms say 1-3 days.

Dear dimitrissmirnaios,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Tomas

Everything is fine, the money came in. The report can be closed

Όλα εντάξει μπήκανε τα χρήματα.Μπορει να κλείσει η αναφορά

Thank you

Σας ευχαριστώ

Dear dimitrissmirnaios,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru