Bankonbet Casino - 플레이어의 계정 접근이 차단되었습니다.

Hello, I haven't been able to access my account since Monday, March 24, 2025. I was told in the live chat that this was an administrative decision. I've sent several emails requesting a refund of my €56 balance. So far, to no avail. I hope someone here can help me. I've only received one email (see attachment), but it hasn't helped me transfer my money yet.

Hallo, ich kann seit Montag, den 24.03.2025 nicht mehr auf mein Konto zugreifen. Im Livechat sagte man mir, dass das eine Entscheidung der Verwaltung sei. Ich habe mehrere Emails geschickt, dass man mir doch bitte mein Guthaben von 56 Euro zurückerstatten soll. Bisher ohne Erfolg. Ich hoffe mir kann hier geholfen werden. Ich habe nur eine Email bekommen (siehe Anhang), die mir aber bisher nicht geholfen hat mir mein Geld zu überweisen.

Dear AK1982888,

Thank you very much for submitting this complaint. I'm sorry to hear about the issue you're experiencing. To better assist you, I have a few questions to clarify your situation.

• Could you please confirm if you completed the full KYC verification?
• Could you kindly forward the email where the casino informed you that your account was blocked and promised to refund your remaining balance, along with your responses? Please send these emails to me at veronika.f@casino.guru.
• What types of games did you play, such as slots, live casino games, or sports betting?

I hope we can help resolve this matter as soon as possible. Thank you for your cooperation, and I look forward to your reply.

Best regards,

Veronika

Hello, I just received this email attachment, nothing more. No KYC documents were requested. I've rarely played there before. A bit of slots, a bit of sports betting. The account has been closed since Monday, as I was told in the chat, without any explanation. I haven't received any response yet regarding how I can get my balance refunded.

Hallo, ich bekam lediglich diese Email im Anhang, nichts weiter. Es wurden keine KYC Dokumente angefragt. Ich habe dort ganz selten bisher gespielt. Etwas Slots, etwas Sportwetten. Seit Montag ist das Konto geschlossen, wie man mir im Chat sagte, ohne jegliche Erklärung. Auch wie ich mein Guthaben zurückerstattet bekomme, noch keine Antwort.