Banzai Casino 리뷰

Dear bexxos12358,

Thank you for sharing your experience, and we're truly sorry to hear about the frustration and distress caused by your recent withdrawal issue.

We understand how concerning it must be when a crypto transaction doesn't go as expected, especially when everything appears to have been double-checked on your end. Your trust is extremely important to us, and we take these situations very seriously.

We're aware that a second transaction was processed in an attempt to resolve the matter, and we're sorry to hear that you believe this address was not yours. We understand your frustration, and while our internal investigation led us to a different conclusion, we fully respect your decision to bring the matter to the attention of the Kahnawake Gaming Commission. They are an independent authority, and we will cooperate with them fully to ensure a fair review of your case.

We genuinely regret that your experience with our Support team left you feeling unheard. That is never our intention, and we appreciate your feedback as an opportunity to reflect and improve how we communicate during sensitive situations.

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Warm regards,

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Dear noman78619026,

Thank you for taking the time to share your experience. We're truly sorry to hear about the confusion and disappointment regarding the bonus eligibility.

We understand how frustrating it must be to register, make a deposit, and then find out that the bonus isn't available in your region. Please rest assured that bonus availability is based on regulatory and operational requirements — never on personal characteristics such as name or ethnicity. We take such concerns extremely seriously and aim to ensure all players are treated with fairness and respect.

We’d also like to clarify that, as stated in our Terms and Conditions, BanzaiCasino reserves the right to exclude a player from promotional offers at its sole discretion. While we understand this may be disappointing, it is part of our compliance and risk management process.

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Warm regards,

Alex
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Hello franztheuerw,

We're sorry to hear that your experience on our site didn't go as planned.

After checking, we have found that you have received part of your welcome bonus but that you still have 150 free spins available on the Gates of Olympus game.
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As your situation has now been resolved, we would be grateful if you could update your review so that you can fully reflect on your experience.

Alex,
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Hello smestadronny3,
Thank you for taking the time to share your feedback.We’re glad to hear that you find our casino satisfactory overall. Regarding the issue you raised about the welcome bonus, we’ve investigated the matter thoroughly and it appears there was indeed an inconsistency in our Terms and Conditions. We sincerely apologize for the confusion this may have caused.As a result, your welcome bonus has now been credited to your account. Thank you for bringing this to our attention — your input helped us correct this oversight and ensure it doesn’t happen again.We remain committed to delivering high-quality service, and we appreciate your understanding.
Best regards,
Alex
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Dear Mr. Grgic,Thank you for sharing your feedback.
After a new check with customer support, it seems that the deposit was successful on your player account. In fact, you have an available balance of €60. You can take advantage of this next time you log in.

If, however, you have been debited several times for unsuccessful deposits on the site, please do not hesitate to contact our customer support manager by email.

Best regards,

Alex
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Hi Boris,

Thank you for your feedback. We're truly sorry for the inconvenience you experienced.

We understand your initial frustration — technical issues prevented the automatic crediting of your bonuses at the time. However, it's important to clarify that we did address this issue: all bonuses you were eligible for have been retroactively credited, and the technical problem has since been resolved.

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We see that you have received the €25 bonus following your second deposit on 27/04.

We’re committed to providing a fair and transparent experience to all our players. If you have any further questions or need assistance, our support team is here to help.

Best regards,

Alex
Banzai Casino

Hello,

We're very sorry to read your frustration.

As our bonuses are without conditions, they are very advantageous.

We offer numerous promotions every week (Tuesday, Wednesday, Thursday, Friday, Saturday and Sunday) as well as a loyalty program that also allows you to receive bonuses/free spins : https://banzaicasino.com/en/promotions

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We've noticed that you've closed your account, so don't hesitate to come back to customer service if you've reopened it, so that we can evaluate a potential bonus.

Have a nice day,

Alex
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Hello PierreLuis,

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Regarding our promotions, we apologize if you didn't find some of them as exciting as you hoped. We are reviewing our offers to ensure they match our players' expectations.

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Hello hugobertinpro1,

We would like to thank you for taking the time to leave a review of our casino.

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Have a great day!

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Hello josephceline87,

I hope you had a nice weekend and I am very sad to hear you have not had a nice experience while playing at Banzai Slots. But I wish to point out a few things regarding your post. So I have talked with our R&F team and went over what has happened with your account.
So it seems that there has been a misunderstanding regarding the wagering requirements and the basic rules on AML (Anti Money Laundering), as you cannot make a deposit, claim the free spins, and then withdraw the original deposit without playing the deposit a minimum of one (1x) this has to nothing to do with the casino wanting you to lose money, but we must obey the AML rules and so does every single online casino.

But as said, I am very sorry to hear that you had a bad experience with Banzai Slots. I would like to know if there is something that you would like to know or that you would need explained to you better?

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Hello @beverly12,

I am so sorry to hear that this has happened to you and I am ever so sorry that this has taken so long for the reply, I have just now learned about this issue and I have not been contacted regarding this matter before. Can you please contact me and send me your username as I would like to investigage what has happened as we approve withdrawals in 24h - 48h.

Once again, I am so sorry for this delay and the inconviniance you have experienced

Kind regards,

Ramu
Casino Representive

Hello

We are sorry to read your opinion. However, we want to respond in order to prevent false information from circulating, particularly about our casino.

To summarize the operation of a casino globally, it should be understood that 3 major players are concerned by a sort of trilateral contract: the player, the casino and the game provider.
The player plays and can lose or win
The casino offers a platform with a secure means of deposit and the possibility of making withdrawals as well as hosting different games.
Finally, the game provider collects the amount of bets and redistributes the amount of winnings randomly. As a reminder, a game supplier is present in several casinos and therefore the seniority of a casino or a player no longer comes into play.

We hope that these explanations allow everyone to judge for themselves and would be delighted to discuss this with you in private.

Cordially,

ramu
Representative Casino

Bonjour

Nous sommes navrés de lire votre opinion. Toutefois, nous tenons à répondre afin d'éviter que de fausses informations circulent, particulièrement au sujet de notre casino.

Pour résumer globalement le fonctionnement d'un casino, il faut comprendre que 3 acteurs majeurs sont concernés par une sorte de contrat trilatéral : le joueur, le casino et le fournisseur de jeu.
Le joueur joue et peut perdre ou gagner
Le casino propose une plateforme avec un moyen de dépôt sécurisé et la possibilité d'effectuer les retraits ainsi que l'hébergement de différents jeux.
Enfin, le fournisseur de jeu encaisse le montant des mises et redistribue le montant des gains de façon aléatoire. Pour rappel un fournisseur de jeu est présent sur plusieurs casinos et donc l'ancienneté d'un casino ou d'un joueur n'entre plus en jeu.

Nous espérons que ces explications permettent à chacun de juger par soi-même et serions ravis d'échanger avec vous en privé à ce sujet.

Cordialement,

Ramu
Casino Representive