BetOnRed Casino - 플레이어의 암호화폐 보증금이 적립되지 않았습니다.

crypto deposit not received in the account although the transaction is complete for hours and the support agents do not reply

and when they reply they give me rude nonsense explenations

Dear maomao13,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful deposits before?

Could you please post here or forward me the deposit receipt and screenshot of your deposit history? My email address is kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear maomao13,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.