BetOnRed Casino - 플레이어의 입금이 지연되었습니다.

On December 13th, 2024, I made two deposits that still aren't credited to my account.

The amounts have been withdrawn from my bank account, and they say they can't do anything for me.

Every day I contact BetOnRed, and every day they tell me to wait, wait, wait.

I am so angry and want my money back.

Ich habe am 13.12.2024 2 Einzahlungen getätigt die bist heute nicht auf meinem Konto gutgeschrieben sind.

von meinem Bankkonto sind die Beträge weg und die können nichts für mich tun .

Jeden Tag kontaktiere ich BetOnRed und jeden Tag heißt es ich soll warten warten warten.

mich bin so wütend und möchte mein Geld zurück

Dear cosiwiegand,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a manual process that might take up to a month to resolve. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.