BetOnRed Casino - 플레이어의 탈퇴가 지연됩니다.

Don't want to play anymore

haven't paid out for 14 days

have everything, KYC ✅

Will nicht mehr spielen

zahlen seit 14 Tagen nicht aus

haben alles, KYC ✅

Dear QM2000,

Thank you for submitting your complaint. I'm sorry to hear about the issue you're facing.

To better assist you, could you please provide the following information:

• Was your account successfully verified already?
• Was this your first withdrawal attempt at this casino?
• Did you accumulate your winnings with or without an active bonus?
• Which payment method did you choose to withdraw your winnings?
• If there's any relevant communication, please forward it to petronela.k@casino.guru. 

It's common for withdrawals to take some time to process, often ranging from a few days to a couple of weeks. Therefore, we recommend waiting at least 14 days after requesting a withdrawal before submitting a complaint. Assuming you've successfully completed the KYC verification and had your withdrawal approved, it's likely just a matter of time before you receive your funds.

We appreciate your cooperation and look forward to resolving this issue for you. Thank you in advance for your reply.

Best regards,

Petronela

The payout was announced last night, you can close

Nevertheless, the approach is not acceptable

The deposit takes seconds, the withdrawal 14 days and more

1 joke!!

Die Auszahlung wurde gestern Abend angekündigt, Sie können schliessen

Trotzdem ist das Vorgehen nicht akzeptabel

Die Einzahlung dauert Sekunden die Auszahlung 14,Tage und mehr

1 Witz!!

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, QM2000, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru