Betstarexchange Casino - 플레이어의 탈퇴가 지연되었습니다.

We have playing betstarexch casino roullete & win 5000inr amount then request ing withdraw amount completed 60hrs not given me amount. When I asked in what's betstarexch customer they told me Asked 3 times

1:checked your account is under verification please do wait for 24-48hrs we will check and update as soon as possible sir.

after I asked then replaying

2:We request you to wait sir we will check and update as soon as possible.

after 1 day i asked

3:System as taken for verification automatically to check that have you followed the gaming terms and conditions so we request you to wait sir we will update as soon as possible not giving me my wining amount.

Dear Amol Ashok,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please specify how many days ago was your withdrawal requested and if you’ve accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Dear Amol Ashok,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

Email from the player:

"When we have Sharing ur Complaint Screen Shot sleep then next day receive ing amount to my bank account.

Thanku so much Casino Guru.

🙏🙏🙏🙏🙏🙏🙏🙏🙏"

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Amol Ashok, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru