BlueChip Casino - 플레이어의 보증금 문제가 해결되지 않았습니다.

I deposited 1500 INR on yesterday night but it didn't reflect on my casino account. I also made a complaint on customer support about my missing deposit with Payment receipt and screenshot. They told me to wait until the financial department reviews it . It's been more than 14 hours they are ( fooling) telling me to wait . Still no response from their side .

Dear armanshah818, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

see the screenshot, payment is made successfully. Still they did not credited my deposit. I have everything as proof. I have already provided them what they asked me for .

They asked me to send the screenshot of Transaction ID with name of the reciver. I sent them the screenshots & I also confirmed through my bank executive that the payment of RS 1500 INR was successfully transferred to receiver account i.e ( Casino account ) . The casino customer support is still telling me to wait until the case is resolved. Every new customer agent comes and asks for screenshot & i provide them , in the end they end the chat with " wait until your case is resolved by our financial department" .

I am also sharing you the screenshot of the payment, please help me 😭🙏.

Dear armanshah818,

has the deposit been credited to your casino account or returned to your bank account? Please let me know.

Dear armanshah818,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.