Bruno Casino - 플레이어가 보증금 수수료에 불만이 있습니다.

hello I have made some deposits in brunocazino the first time 20 euros everything is ok ... the second time I make a deposit 30 euros and it keeps me 32.70 + 1 euro commission and the third time I make a deposit 17 euros and it keeps me 18.38 + 1 euro commission .. .in an e-mail I sent they told me that we do not make extra charges they asked me and I sent a picture of the deposits and they tell me that the deposits are in euros and not in AZ but in the screenshot of my bank I sent them has the description of beneficiary dominpla Azerb AZ 34.80 has AZ and they tell me that it is ok .... what can I do?

γεια σας εχω κανει καποιες καταθεσεις στο brunocazino την πρωτη φορα 20ευρω ολα οκ...την δευτερη φορα κανω καταθεση 30ευρω και μου κραταει 32,70+1ευρω προμηθεια και την τριτη φορα κανω καταθεση 17ευρω και μου κραταει 18,38+1ευρω προμηθεια...σε e-mail που εστειλα μου ειπανε οτι δεν κανουμε εξτρα χρεωσεις μου ζητησαν και εικονα απο τις καταθεσεις εστειλα και μου λενε οτι ειναι σε ευρω οι καταθεσεις και οχι σε ΑΖ ομως στο screenshot τις τραπεζας μου που τους εστειλα εχει την περιγραφη δικαιουχου dominpla Azerb AZ 34,80 εχει το ΑΖ και μου λενε οτι ειναι οκ....τι μπορω να κανω?

Dear sakislew,

Thank you very much for submitting your complaint and forwarding the relevant communication. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise in which currencies are your accounts held (bank and casino account)? Have you tried to communicate this issue with your bank? Usually, international transaction fees are managed by the banks and if that's the case, I'm afraid we won't be able to help you.

Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear sakislew,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.