Cashed Casino - 플레이어는 철회 및 확인 문제에 직면해 있습니다.

Hello, I played on Cashed2.com / Cashed and after many deposits, I finally won. Now, I have 2500 euros in this account. I withdrew 500 euros from it and am waiting for a confirmation. I couldn’t withdraw more than 500 euros. I requested a verification of my account, but I was declined and told that verification is not necessary. Now, my question is: Is this normal? Or should I be concerned that the site is unreliable? A few weeks ago, I had myself banned from a site with a very similar structure because I didn't receive a response regarding my withdrawal for a week, and then I gambled the money away. Yes, that's my fault, I know. Now I’m worried that this might turn into an unbearably long process here as well.

Hallo, ich habe bei Cashed2.com / Cashed gespielt und nach etlichen Einzahlungen endlich gewonnen. Nun habe ich 2500 euro auf diesem account. hiervon habe ich 500 euro abgehoben und warte auf eine Bestätigung. mehr als 500 euro konnte ich nicht abheben. ich fragte eine Verifizierung meines Accounts an, jedoch wurde ich abgewiesen und eine Verifizierung sei nicht nötig. Nun die Frage: ist dies normal? oder kann ich damit rechnen, dass die seite unseriös ist? ich hatte mich einige wochen zuvor bei einer seite mit sehr ähnlicher Struktur sperren lassen, da ich dort 1 woche keine Antwort auf meine Abhebung bekam und dann das Geld verspielte, ja das bin ich schuld ich weiß. Nun habe ich die sorge, dass es hier auch ein undenklich langer prozess wird.

Dear hn77bmybzd,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. I have checked the Terms and Conditions of Cashed Casino and this is what I found regarding withdrawal limits:

If your VIP level is one or two, you are eligible to withdraw a maximum of 500€ per day. Could you please advise when exactly you requested your winnings to be paid out?

Kindly keep in mind that we usually recommend players wait up to 14 days for their withdrawal request to be processed and for the winnings to appear in their bank account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

If your game history has been checked and your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Okay, thanks. I'll get back to you in 14 days.

okay, danke. dann melde ich mich in 14 tagen.

Could you please update me on the current status of your withdrawals? Please provide the exact dates when you requested your winnings to be paid out. Thank you for your cooperation.

Dear hn77bmybzd,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.