Casinia Casino - 플레이어의 출금이 지연되었습니다.

On March 6, 2025, March 7, 2025 and March 12, 2025 I made three withdrawals of 500.- each.

To date I have not received any payment.

I'm always "comforted" with the same answer: Don't worry, your money will be in your account soon. Your withdrawal is in the final stages. Your withdrawal will be prioritized.

But nothing happens. I have 6,000 in my account waiting to be withdrawn.

Some of my emails are not answered and the answer via live chat is always the same.

Am 06.03.25 / 07.03.25 und am 12.03.2025 habe ich 3 Auszahlung in höhe von 500.- gemacht.

bis heute habe ich keine Auszahlung erhalten.

ich werde immer wieder mit der Selbe Antwort „getröstet" : keine Angst Ihr geld ist bald auf ihrem Konto. ihre auszahlung befindet sich in der Endphase. Ihre Auszahlung wird priorisiert.

aber passieren nichts. ich habe auf mein Konto 6000.- die darauf warten abgehoben zu werden.

meine Emails werden zum teil nicht beantwortet und über den Livechat immer die selbe antworten.

Dear Jofu19,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Hello Veronika

many thanks for your response.

On February 23rd I received a payout of 300.- and on February 26th a payout of 100.-, both payouts were completed relatively quickly.

And on March 6, I won a jackpot of 8,000. Then I received my first payout of 500, but I haven't received anything yet.

I had no active bonus when I won.

and the account says "It looks like your account doesn't need to be verified. Have fun with our games!"

Hallo Veronika

vielen dank für deine Antwort.

Am 23.02 habe ich eine Auszahlung in höhe von 300.- erhalten und am 26.02 eine Auszahlung in höhe von 100.-, beide Auszahlungen wurden relativ schnell abgeschlossen.

und am 6.3 habe ich ein Jackpot in höhe von 8000.- gewonnen. Dann die erste Auszahlung in höhe von 500.- aber bis jetzt nichts erhalten.

ich hatte beim gewinn keine Aktiven bonus.

und beim Konto steht „Es sieht so aus, als ob dein Konto nicht verifiziert werden muss. Viel Spaß mit unseren Spielen!"

Thank you very much, Jofu19, for providing all the necessary information. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Jofu19,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Casinia Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.