Casinia Casino - 플레이어의 출금이 지연됩니다.

3 pending withdrawal requests, oldest one already 25 days. Still nothing, live chat every day says the same - wait, wait and wait.

Dear rudolfsfreimanis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello!

Thank you for help!

I have made 3 successful withdrawals before from this site.

My account says it doesn't require verification. I added a screenshot.

No bonus was used for the winnings, just random sports bets.

Thank you for your reply, rudolfsfreimanis. Could you please clarify when exactly you made the last successful withdrawal and how many days did it take to be processed? Which payment method to withdraw your winnings have you opted for? Was it the same one you used in the past?

Hello!

Previously I made successful withdrawals the same method as now, it took longer then promised 3 days but money arrived.

Regarding this actual case - now Casinia have paid me the oldest withdrawals, that's a good thing.

Still 2 withdrawals pending in total amount of 587€, when this will be paid then this case could be closed.

Thank you for your reply, rudolfsfreimanis. Could you please advise us on the current status of your withdrawal requests? Are they marked as pending or processed in your casino account? If possible, please post a screenshot of your withdrawal history here in this thread.

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.

Hello!

Currently I have 2 active withdrawals marked as pending from Casinia, 500€ and 87€.

I add screenshots of my active pending withdrawals and my last withdrawals history.

Thank you!

Thank you very much, rudolfsfreimanis, for your cooperation. I will now transfer your complaint to my colleague Matej (matej.l@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello rudolfsfreimanis, nice to meet you!

My name is Matej and I will be taking care of your complaint going forward. I've just reviewed this case and fully appreciate your concerns regarding the requested payout. I'll do my best to help you resolve this issue as soon as possible.

I’d like to invite a representative of Casinia Casino to join the conversation and participate in the investigation of this case as well. Could you please provide more details as of why this player’s withdrawal requests are being processed longer than usual? I would also appreciate if you could provide us with any and all relevant evidence, that can be sent directly to me at matej.l@casino.guru.

Thank you for your patience and cooperation in advance.

Thank you for your assistance.

Still waiting for 2 withdrawals to be processed. Already waiting for 15 days.

Hello!

Money received! Case can be closed!

Thanks

Dear rudolfsfreimanis,

I'm glad to hear that your issue has been resolved, and thanks Casinia Team for looking into this case for us. I'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Matej

Casino.Guru