Casino Heroes 리뷰

전 VIP 회원이었던 스웨덴 출신의 플레이어는 카지노가 자신의 도박 수준에 대한 편안함을 평가하거나 질문하지 않고 그에게 수많은 보너스를 주었다고 주장했습니다. 그녀는 도박에 문제가 있음을 나타내는 보너스를 지속적으로 제공받았다고 주장했습니다. 그러나 그녀가 설명한 사건 이후 상당한 시간이 지났기 때문에 우리는 그녀를 도울 수 없었습니다. 우리의 정책에 따라, 증거 수집과 타임라인 재구성이 매우 어려운 '콜드 케이스'를 추구할 수 없었습니다.

핀란드 출신의 플레이어는 Casino Heroes에서 환영 보너스를 사용하여 €2,925를 얻었습니다. 그러나 그의 계좌가 확인된 후 카지노는 어떠한 설명도 없이 그의 상금을 압수했습니다. 해당 플레이어는 보너스 베팅 중 최대 베팅 한도를 준수했다고 주장했으며 자금 거래를 설명하기 위해 추가 문서를 제공했습니다. 우리는 명확한 설명을 위해 카지노에 연락했지만 그들은 보안 팀이 추가 세부 정보나 증거를 제공하지 않고 카지노 T&C 위반을 표시했다고만 말했습니다. 필요한 정보가 부족하여 불만 사항이 해결되지 않은 것으로 종결되었으며 플레이어에게 추가 지원을 위해 Kahnawake Gaming Commission에 문의하라고 조언했습니다.

Batwolf requested a withdrawal of £500 and received it relatively very fast. Then he requested another one in the amount of £2,000 but it became very delayed. The casino claimed that his winnings did arrive and wanted to see his full bank statements, which he refused to give them and the casino decided to close Batwolf's account. After the casino provided him with a transaction ID, he was able to track it and it showed that the money should arrive at his bank account very soon. Later on, the casino claimed that the payout was already processed but still, they offered Batwolf a help in finding out while contacting their bank, but the player refused the option and decided to check on their own. The bank informed him that there was no such transaction on his account and recommended to contact the casino once again. The casino claimed that they forwarded the payment evidence to the player directly but once he has spoken with NatWest they have said to him that there was an error within the casino and that the payment hasn’t gone through and they would need to resend it to Batwolf. But once again, the casino asked for some kind of proof from the player's bank, but they refused to provide any. No more information is available ever since then.

Tulikas0 from Finland requested a withdrawal of €3,600 and the next day, he found his account closed. Eleven days later, the casino still didn't inform him on what was the reason for their doings. No further information is available ever since then.

Tom, a player from the UK, signed up for a £5 welcome gift bonus at the Casino Heroes and completed the wagering requirements with the maximum win of £100. After that, he was awarded some free spins which he played with and got his balance up to £270 with a completed wagering requirement of 40x, roughly £1400. Tom then attempted to withdraw his winning only to have £170 confiscated as the casino knew that they were gained with the bonus funds. The casino informed Tom that they canceled the withdrawal request of £270, and left £100 on the account so that he could withdraw the £100. One of the chat representatives also informed Tom that once he met the wagering requirements, the winning would convert to real money, but the casino claimed that it wouldn't because according to their bonus terms and conditions, the maximum win was £100. There is no further information about this case but we believe that the casino was right this time.