좋은 저녁이에요
12월 18일부터 약간의 상금을 획득하는 동안 상금 확인 및 인출에 문제가 있습니다. 그것은 물론 더 적은 양의 과거에 다시 일어났습니다. 첫 번째는 그들이 내 인출을 취소한 이후로 계속 플레이한 €700의 금액이었고 돈이 줄어드는 동안 즉시 수락된 €350의 인출과 거부된 €150의 인출을 했습니다. 2022년 9월 19일에 일어난 일입니다. 금주 3개월 후인 12월 16일에도 같은 일이 있었고 다시 게임을 시작했습니다. 내 계좌에 들어온 돈은 300유로였는데 더 많이 이겼지만 인출이 취소된 후 계속 플레이했고 금액이 줄었습니다. 이제 우리는 오늘의 문제에 도달했습니다. 입력한 금액을 벌었고 계정 확인 정보를 요청합니다. 내가 처음에 요청한 정보는 다음과 같습니다.
1) 사진이 있는 신분증
2) 내 카드 사진
3) 라이브 채팅을 배경으로 신분증과 카드를 들고 있는 내 사진(셀카).
나는 그들을 보냈고 그들은 신원 확인 절차가 영업일 기준 5일이 소요될 것이라고 말했습니다.
내 계정에는 두 개의 다른 카드가 있었는데, 하나는 나에게 속했고 다른 하나는 제3자에게 속했으며 20유로 정도의 인출에만 사용되었습니다. 즉, 우리는 총 3개의 카드를 가지고 있는데, 2개는 내 것이고 1개는 제3자입니다.
나는이 카드에서도 입금이 이루어 졌는지 확인하기 위해 pdf 형식의 명세서를 요청 받았고 보냈습니다. 12월 18일에 일어난 일입니다.
그래서 12월 20일에 그들은 저에게 이 두 카드가 누구의 것인지 물었고 나는 그들에게 소유자의 이름을 말했습니다. 그날 늦게 그들은 내 이름이 아닌 카드 소지자의 사진(셀카)을 요청했습니다. 제 이름이 아닌 문제가 있냐고 물었더니 그런 정보가 없다고 합니다.
그래서 12월 21일에 주인 신분증 사진과 들고 있는 셀카를 보내드립니다.
나중에 12월 21일에 내 것이 아닌 카드 소지자의 사진(셀카)을 요청했고 12월 22일에 저도 보냈습니다.
총 12월 18일부터 22일까지 다음과 같이 보냈습니다.
1) 신분증 앞면과 뒷면
2) 내 카드 두 장의 사진
3) 요청에 따라 라이브 채팅 배경에서 신분증과 카드를 들고 있는 셀카 사진
4) 두 번째 카드와 셀카 사진
5) 내 명의가 아닌 카드 소지자의 앞뒷면 사진 신분증
6) 신분증과 함께 주인의 셀카 사진
7) 내 명의가 아닌 소지자의 카드 사진
8) 내 카드 소지자가 아닌 카드 소지자와 함께 셀카 사진
9) 모든 카드의 모든 진술
내 문제는 그들이 매일 새로운 것을 요구하고 이것이 내 계정 확인을 지연시키는 것이라고 의심된다는 것입니다. 첫 번째 메시지를 보낸 날로부터 벌써 일주일이 지났고 마지막 사진을 보낸 12월 22일 이후로 업데이트가 없습니다.
Good Evening
Since 12/18 while I have won some money I have a problem with the verification and withdrawal of my winnings. It had happened again in the past for a smaller amount of course. The first time was for the amount of €700 which since they canceled my withdrawals I continued to play and while the money was reduced I made a withdrawal of €350 which was immediately accepted and a withdrawal of €150 which was rejected. This happened on September 19, 2022. The same happened on December 16 after 3 months of abstinence and I started playing again. The money that entered my account was €300 while I had won more but after my withdrawals were canceled I continued to play and the amount decreased. And now we come to today's issue. I have earned the amount I have entered and they are asking me for account verification information. The information I was initially asked for was:
1) Photo ID
2) Photo of my card
3) Photo (selfie) of me holding my ID and card with the live chat in the background.
I send them and they tell me the identification process will take 5 working days.
There were two other cards in my account, one which belonged to me and one which belonged to a third party and was used ONLY and ONLY for a withdrawal which was of the order of €20. In other words, we have a total of three cards, two of mine and one of a third party.
I was asked for the statements in pdf format to confirm that deposits have been made from these cards as well and I sent them. These happened on December 18th.
So on December 20th they asked me who these two cards belong to and I told them the names of the owners. Later that day they asked me for a photo (selfie) of the cardholder which was not in my name. I asked them if there is a problem that is not in my name and they said they don't have that information.
So on December 21st I send them the photos with the ID of the owner as well as the selfie of him holding it.
Later on December 21st they asked me for a photo (selfie) of the cardholder which was not mine and on December 22nd I sent them that too.
In total, from December 18 to 22, I have sent the following:
1) Photo ID front and back
2) Photo of both my cards
3) Selfie photo of me holding my ID and card against live chat background as requested
4) Selfie photo of me with my second card
5) Front and back photo ID of the cardholder that is not in my name
6) Selfie photo of the owner with his ID
7) Photo of the holder's card that is not in my name
8) Selfie photo of the card holder which is not mine with his card together
9) All statements from all cards
My issue is that every day they ask me for something new and I suspect that this is to delay the verification of my account. It has already been a week since the day I sent them the first message and since December 22 when I sent them the last photos there has been no update.
Καλησπέρα
Απο τις 18/12 ενώ έχω κερδίσει κάποια χρήματα έχω πρόβλημα με την επαλήθευση και την απόσυρση των κερδών μου. Είχε ξανά γίνει το ίδιο στο παρελθόν για μικρότερο ποσό βέβαια. Η πρώτη φορά ήταν για το ποσό των 700€ τα οποία εφόσον μου ακύρωναν τις αναλήψεις συνέχισα να παίζω και ενώ τα χρήματα μειώθηκαν έκανα μια ανάληψη των 350€ τα οποία μπήκαν αμέσως και μια ανάληψη των 150€ η οποία απορρίφθηκε. Αυτό συνέβη στις 19 Σεπτεμβρίου 2022. Το ίδιο έγινε και στις 16 Δεκεμβρίου αφού μετά από 3 μήνες αποχής ξεκίνησα πάλι να παίζω. Τα χρήματα τα οποία μπήκαν στον λογαριασμό μου ήταν 300€ ενώ είχα κερδίσει περισσότερα αλλά αφού μου ακυρώνονταν οι αναλήψεις συνέχισα να παίζω και το ποσο μειώθηκε. Και τώρα φτάνουμε στο σημερινό ζήτημα. Έχω κερδίσει το ποσό που έχω αναγράψει και μου ζητάνε στοιχεία για επαλήθευση του λογαριασμού. Τα στοιχεία που μου ζητήθηκαν για αρχή ήταν:
1) Φωτογραφία ταυτότητας
2) Φωτογραφία της κάρτας μου
3) Φωτογραφία (σελφι) εμένα να κρατάω την ταυτότητα και την κάρτα μου με φόντο την ζωντανή συνομιλία.
Τους τα στέλνω και μου λένε η διαδικασία ταυτοποίησης θα διαρκέσει 5 εργάσιμες μέρες.
Στον λογαριασμό μου υπήρχαν άλλες δυο κάρτες, μια η οποία ήταν δίκη μου και μια η οποία ήταν τρίτου και χρησιμοποιήθηκε ΜΟΝΟ και ΜΟΝΟ για μια ανάληψη η οποία και ήταν της τάξεως των 20€. Σύνολο έχουμε δηλαδή τρεις κάρτες, δυο δικές μου και μια τρίτου.
Μου ζητήθηκαν τα statements σε μορφή pdf για να επιβεβαιωθεί ότι έχουν γίνει καταθέσεις και από αυτές τις κάρτες και τους τα έστειλα. Αυτά έγιναν στις 18 Δεκεμβρίου.
Στις 20 Δεκεμβρίου λοιπόν με ρωτάνε σε ποιον ανήκουν οι δυο αυτές κάρτες και τους απάντησα τα ονόματα των κατόχων. Αργότερα την ίδια μέρα μου ζήτησαν μια φωτογραφία (σελφι) τον κάτοχο της κάρτας που δεν ήταν στο όνομα μου. Τους ρώτησα αν υπάρχει πρόβλημα που δεν είναι στο όνομα μου και μου είπαν πως δεν έχουν αυτή την πληροφορία.
Στις 21 Δεκεμβρίου λοιπόν τους στέλνω τις φωτογραφίες με την ταυτότητα του κατόχου καθώς και την σελφι να την κρατά.
Αργότερα στις 21 Δεκεμβρίου μου ζήτησαν μια φωτογραφία (σελφι) τον κάτοχο της κάρτας που δεν ήταν δίκη μου και στις 22 Δεκεμβρίου τους την έστειλα και αυτή.
Συνολικά δηλαδή από τις 18 έως τις 22 Δεκεμβρίου έχω στείλει τα εξής:
1) Φωτογραφία την ταυτότητα μου εμπρός και πίσω
2) Φωτογραφία και τις δυο κάρτες μου
3) Φωτογραφία σελφι εμένα να κρατάω την ταυτότητα και την κάρτα μου με φόντο την ζωντανή συνομιλία όπως μου ζητήθηκε
4) Φωτογραφία σελφι εμένα με την δεύτερη κάρτα μου
5) Φωτογραφία την ταυτότητα εμπρός πίσω του κατόχου της κάρτας που δεν είναι στο όνομα μου
6) Φωτογραφία σελφι τον κάτοχο με την ταυτότητα του
7) Φωτογραφία την κάρτα του κατόχου που δεν είναι στο όνομα μου
8 ) Φωτογραφία σελφι τον κάτοχο της κάρτας η οποία δεν είναι δίκη μου με την κάρτα του μαζί
9) Όλα τα statements από όλες τις κάρτες
Το θέμα μου είναι πως κάθε ημέρα μου ζητούσαν και κάτι καινούργιο και υποψιάζομαι πως γίνεται για να καθυστερήσει η επαλήθευση του λογαριασμού μου. Έχει περάσει ήδη μια εβδομάδα από την μέρα που τους έστειλα το πρώτο μήνυμα και από τις 22 Δεκεμβρίου όπου τους έστειλα τις τελευταίες φωτογραφίες δεν υπάρχει κάποια ενημέρωση.
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