Casombie Casino - 플레이어는 계정이 차단되지 않은 후 도움을 요청하고 있습니다.

Hello, I am addicted to gambling and have requested a ban from Casombie.

However, my account was not blocked and I continued playing and lost €2300 within a month.

I have continued to write to the casino, they keep saying that a case will be opened but nothing has happened so far. Now I would like to know whether I can claim back the money I lost after requesting the block?

LG

Hallo, ich bin Spielsüchtig und habe bei Casombie eine Sperre beantragt.

Jedoch wurde mein Konto nicht gesperrt und ich habe weiter gespielt und innerhalb eines Monats 2300€ verspielt.

Das Casino habe ich weiterhin angeschrieben, es heißt immer wieder ein Fall wird geöffnet jedoch ist bis jetzt nichts passiert, jetzt hätte ich gerne gewusst ob ich das Geld was ich verloren habe, nach Beantragung der Sperre zurück verlangen kann?

LG

Dear MelliKing,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Casombie Casino.

Please allow me to ask you a few questions, so I can better understand the situation.

• Do I understand correctly that after you wrote to casino support on February 13th, the casino acknowledge reception of the message but didn't act further?
• Have you tried to contact the casino in other ways, via live chat for example?
• Is your casino account closed?
• Have you requested a refund of your deposits from the casino? With what result?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, yes that's how it is and I contacted the live chat first and then again later but each time it told me to send emails.

No, the account is still open.

Yes, I did but like all answers it was in processing and then nothing came back.

LG

MelliKing

Hallo, ja so ist es und den Live Chat habe ich als erstes und später nochmal angeschrieben aber dieser verwies mich jedesmal darauf E-Mails zu verschicken.

Nein, das Konto ist noch immer geöffnet.

Ja, habe ich aber es ist wie alle Antworten in Bearbeitung und dann kam nichts mehr zurück.

LG

MelliKing

Hello, my account was finally closed today but no word was written about a refund.

LG

Melanie ****

Hallo, mein Konto wurde endlich Heute geschlossen aber über eine Rückerstattung wurde kein Wort geschrieben.

LG

Melanie ****

Thank you very much, MelliKing, for providing the necessary information. I will now transfer your complaint to my colleague Kubo (jakub.m@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.