100Kina Casino - 플레이어의 계정이 예기치 않게 폐쇄되었습니다.

After I deposited money in my account and was playing I won during playing and when I wanted to withdraw some money, during the it been processed they inactivated my account out of the blue. I just want to log back in my account and continue withdrawing my money that’s all but they won’t help at all.

Dear player,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with 100Pokies Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the verification before you lost access to the account?  
• Did you accumulate your winnings with or without an active bonus?  
• Have you made any withdrawals from this casino before?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

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Dear JessieJoy25,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Natalia
Casino.Guru