Aladdins Gold Casino - 플레이어의 당첨금 지급이 지연되었습니다

After 2 weeks still waiting for my payout. I was told by email that my wagerings is well done.

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Dear mrronnback89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please clarify the exact date when you requested the withdrawal?
• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you receive a bonus before winning the disputed amount?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra