All Right Casino - 플레이어가 보너스 상금에 대해 불평하고 있습니다.

I got 40 free games on registration and won 17, - with these free spins. From the 17, - then 160, - become. Last but not least, I had about 98, - on the player account and have played to 0.40, -. Within 20 rounds, I suddenly had only 6, - in the account. 90, - just gone. Of course I turned to the customer. The lady (Olivia) told me that some bonuses have a profit limit and she can not help me. That's cheating!!!!!!! Will the 90, - back !!!!!!

Not recommended this casino

Ich habe bei Registrierung 40Freispiele geschenkt bekommen und habe mit diesen Freispielen 17,- gewonnen. Aus den 17,- sind dann 160,- geworden. Zu guter letzt hatte ich ca 98,- auf dem Spielerkonto und habe auf 0,40,- gespielt. Innerhalb von 20Runden hatte ich plötzlich nur noch 6,- auf dem Konto. 90,- einfach weg. Hab mich selbstverständlich an den Kunden hat gewandt. Die Dame(Olivia) sagte mir das manche Bonusse ein Gewinnlimit haben und sie mir nicht helfen kann. Das ist Betrug!!!!!!! Will die 90,- zurück!!!!!! 

Nicht zu empfehlen dieses Casino

Dear Sandra,

Thank you for submitting your complaint through our website. We are sorry to hear about your negative experience. We would like to ask you which bonus you are referring to. Would you be so kind and send us a screenshot of this bonus and its rules? It is common that casinos limit winnings from bonuses they are offering, including free spins. Or maybe the casino has maximum conversion, so your winnings were limited because of it. Could it be possible, that you broke their maximum bet rule?  

Best regards,  

Kristina

Good Morning! After several questions in the online chat, I closed my account. I asked the lady in the chat with but please give a rule to read. This replied then I could ask the bonus rules in the online chat.

I received the 40examples for the account opening. The lady was also very unreasonable.

Guten Morgen! Nach mehreren Fragen im Online Chat hab ich mein Konto schließen lassen. Ich bat die Dame im Chat mit doch bitte eine Regel zu lesen zu geben. Diese erwiderte dann ich könne die Bonus regeln im Online Chat erfragen. 

Die 40Freispiele hat ich zur Kontoeröffnung erhalten. Die Dame war auch sehr uneinsichtigt. 

Hi Sandra,

I am very sorry, but since you closed your account, I am afraid there is nothing we can do for you now.  This is the reason why we have to close this complaint.

Best regards,

Kristina