Aphrodite Casino - 플레이어의 출금 요청이 지연되었습니다.

I requested a withdrawal on 11/14 and until 11/27 they didn't even bother to check the withdrawal. I spoke to customer service every day and they assured me that they would expedite the matter. But nothing.

On 11/27 I canceled the withdrawal and requested a withdrawal again in case it got stuck somewhere. Same thing again and the same classic responses from customer service.

Large volume of withdrawals and the issue will be resolved immediately.

Today is 2/12 and nothing.

Ζήτησα ανάληψη 14/11 και μέχρι της 27/11 δεν μπήκαν στο κόπο ούτε να ελέγξουν την ανάληψη.καθε μέρα μιλούσα με την εξυπηρέτηση πελατών και με διαβεβαίωναν ότι θα επισπεύσουν το θέμα.Αλλα τίποτα.

Στης 27/11 έκανα ακύρωση της ανάληψης και ξανά ζήτησα ανάληψη μήπως είχε κολλήσει κάπου.τα ίδια πάλι και κλασικά οι ίδιες απαντήσεις από την εξυπηρέτηση πελατών.

Μεγάλος όγκος αναλήψεων και θα διευθετηθεί αμμεσα το θέμα .

Σήμερα 2/12 και τίποτα.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Could you please share with me your communication with the casino regarding the delay? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I would recommend that you don't cancel withdrawal requests, since requests get processed in order of submission.

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Ggggkhh,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.