Aphrodite Casino - 플레이어 상금의 인출이 지연되었습니다.

Hello, I made a withdrawal from this casino on November 9th, I verified on November 13th, since then they told me that in 36 hours the money will be in my account, but nothing happens, the money is still in the casino account and it says under review, I want to help you, please, thank you.

Γεια σας έκανα ανάληψη από αυτό το καζίνο 9 Νοεμβρίου έκανα ταυτοποίηση 13 Νοεμβρίου από τότε μου είπαν ότι σε 36 ώρες τα λεφτά θα είναι στον λογαριασμό μου αλλά τίποτα δεν γίνετε τα λεφτά είναι ακόμα στον λογαριασμό του καζίνου και γράφει υπό αξιολόγηση θέλω να με βοηθήσετε σας παρακαλώ ευχαριστώ

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Dear TatiaChkhaidze,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

November 9 I made withdrawal preparations 13 I did identification but still nothing ok I'm waiting since I can't do anything else thank you. I will inform you when I have news thank you

9 Νοεμβρίου έκανα έτοιμα ανάληψης 13 έκανα ταυτοποίηση αλλά ακόμα τίποτα οκ περιμένω αφού δεν μπορώ να κάνω τίποτα άλλο σας ευχαριστώ.Θα σας ενημερώσω όταν θα έχω νέα ευχαριστώ

Dear TatiaChkhaidze,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear TatiaChkhaidze,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru