BC.Game Casino - 플레이어의 입금이 지연되었습니다.

I have deposited Rs 2000 at BC game on 14th November 2025 at 11.12 amount and the amount has been debited from my Bank account but not credited into the wallet.I have uploaded all the proofs including UTR number, Transaction Id, Payment successful screenshot,Bank statement,and video proof of Bank statement,but they keep on telling me sending the video proof again and again,inspite of full visible video proof.They have closed my ticket and it is showing as Failed deposit.

I would be highly grateful to you if you kindly look onto the matter and ask the merchant too to provide the proofs that the payment is received or not,so that everything gets clear.

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Dear Vicky1985,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. I have checked the Terms and Conditions of BC.Game Casino, and this is what I found:

28. FIAT Deposit Issues or Disputes

28.1. For any issues or disputes arising out of any fiat transactions on Our Site, you must formally report and submit such issues or disputes to BC.Game within 30 calendar days from the date of the transaction(s) in question.

28.2. For any issues or disputes received by BC.Game exceeding 30 calendar days from the date of such transaction(s), We will not accept them for resolution and such transaction(s) are ineligible for us to resolve.

28.3. Any attempts to circumvent this rule by raising your issue or dispute in relation to the fiat transaction(s) beyond the 30 calendar days period on a public complaint forum of any website, whether online or otherwise, will not change this.

28.4. BC.GAME will not be able to assist any issues or disputes submitted beyond the stipulated timeframe. There are no exceptions to this rule.

To better understand your case, could you please clarify the following?

• Have you contacted the casino on Discord, where they have a dedicated support channel for fiat deposit issues?
• Has the casino customer support suggested any specific documents needed to track and credit your deposit?
• Have you successfully made any previous deposits to this casino?

I hope we can assist you in resolving this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Casino.Guru Team

This is to inform you regarding the deposit,I have contacted their customer live support many times and submitted all the proofs of the deposit made,like UTR number, Transaction Id, Payment successful screenshot, Bank statement Pdf and video proof of the Bank statement,but they are asking for the documents again and again which is very common at BC Game as several consumers have faced same issue of providing documents several times.The Facebook page of BC Game is full of complaints regarding deposit,and they are facing same issues like me.After several complaints,and uploading the proofs again and again,they marked the deposit as failed.

I therefore requested them to ask for the proofs from the merchant too for clear evidence and transparency but they didn't reply.The merchant has got the money,but is denying,BC game should ask the merchant too to provide the necessary proofs that the payment is actually received or not,but they keep on harassing the customers.

I would be highly grateful to you if you kindly look into the matter and resolve the issue.For clear evidence and transparency the merchant should provide the proofs too so that everything becomes clear.Yes, previously I made deposits to this Casino

Dear Vicky1985,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved".

This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of BC.Game Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members.

Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. The casino can reopen this complaint anytime.