BC.Game Casino - 플레이어의 자금은 게임 플레이 없이 공제됩니다.

This is a formal complaint against BC.Game for deducting CAD 5,877.39 from my account without any gameplay.

On Nov 3rd at around 22:15 (Quebec time), I deposited a total of CAD 5,877.39 into my account through two confirmed Solana transactions:

• TXID #1 (12 SOL → CAD 3,215.93):

 2f9jCAD6MMefLimGZ6V6EhVs3tTrM7mpVY1diDrYak47vdSRUx6saKhWPmXLZmk2kGdJjaV5uLm6REzfAjVq8yj7

• TXID #2 (~17 SOL → CAD 2,661.46):

 4EosknfpEhVTMiRDa8YqM6JQ3hjFMdM5SiotbievBzCDSnT5jWMvP6xyNTvmMaADpmMoUix76xiK992i55x8R9V7

Both deposits were confirmed on the blockchain and fully credited to my BC.Game balance.

The moment I placed a roulette bet, the system instantly disconnected me with a **"restricted region – VPN (Germany)"** error. 

**No wheel spin occurred, no round started, and no game result was generated.** 

Despite this, BC.Game deducted the full bet amount from my balance.

This is not a lost bet. 

This is **money taken without a valid game being played**, caused by a system malfunction.

Support refused to help, avoided my questions, ignored the missing funds, and repeatedly sent copy-paste responses instead of reviewing logs or escalating the case.

After checking online, I found **hundreds of similar reports** from other users experiencing the same issue with BC.Game: 

disconnections, restricted-region errors, balance deductions without gameplay, and refusal to refund. 

This is clearly a repeated pattern and not an isolated incident.

I request:

• A full refund of CAD 5,877.39 

• Full review of the failed roulette round 

• Escalation to a supervisor or technical team 

All screenshots, error messages, timestamps, TXIDs, and chat logs are attached.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Are you able to check your game history? Are there any previous bets recorded?
• Could you please clarify the amount that was left on your player's account and how much the bet was that was supposedly deducted?
• Was there any bonus activated on your account at the time of
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

Thank you very much in advance for your reply.

Best regards,

Tomas

Hello,

Thank you for your reply. Please find my answers below:

Is your account accessible?

Yes, I can log in without any issues.

Can you check your game history?

Yes, the bets appear in the history — however, in real time the system kicked me out and did not allow me to play at all. The bets were registered in the system, but the games themselves never took place due to the error.

Were there any previous bets that got interrupted?

Yes, all the bets affected by the issue happened consecutively. Each time I tried to place the bet, the system immediately disconnected me.

Can you clarify the balance that was held and how much was deducted?

My balance before placing the bets was $5,877.39.

This amount was deducted even though the bets were never actually played because the system removed me from the game.

Was any bonus active during the incident?

No, there was no bonus active.

Can you share any proof?

Yes. I am attaching screenshots clearly showing that the balance was deducted while the game never started due to the system error.

Additionally, I am sending you a separate email with a file containing the full conversation history with the casino’s support team.

Thanks for sharing the evidence.

Do I understand correctly that you tried to play several roulette games, from different game providers, each was blocked with the warning that you are playing from a restricted region?

Looking forward to your reply.

Hi Tomas, thank you for your message.

I would like to clarify that I already sent you a full evidence file by email approximately one week ago.

Please confirm that you received it, as all the details and screenshots regarding the restricted-region errors are included there.

Looking forward to your reply.

Dear YMM2025,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy", we are forced to close your complaint as "unresolved", taking into consideration the evidence you provided.

This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach. Regrettably, it seems to be a common practice of BC.Game Casino to ignoring us completely in our attempts to mediate any kind of issue.

Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in number.

The casino can reopen this complaint anytime.