Bet Casino - 플레이어가 보너스를 활성화하는 데 문제가 있습니다.

This is about bet.bg, so it's not the first time I've made a deposit with them and I can't activate my bonus. When I ask for help, there's never any support. When I call the contact number they provide, it rings twice and then someone hangs up.

Става въпрос за bet.bg така не за първи път ми се случва да направя депозит при тях и да не мога да си активирам бонуса като потърся помощ чат никога няма съпорт като звънна на посоченият от тях номер за връзка дава свободна 2 пъти и директно се едно някой затваря

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please clarify which bonus you tried to activate? If possible, please post a link or promo code to the bonus you try to redeem.
• Do I understand correctly that you have experienced the same issues before?
• Have you already played with the deposit that was supposed to activate the bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Dear ivailoberberov82,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru