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Complaint Against Bet O Bet Casino

I am filing this complaint against Bet O Bet Casino due to unfair treatment and non-payment of my funds.

My account was recently closed by the casino without any proper explanation. They had paid my previous withdrawal of 700€ the same day and after that I couldn't login anymore. At the time of closure, I had a balance of €525 in my account, which the casino has refused to pay out.

I have contacted Bet O Bet via email and live chat to request clarification and withdrawal of my remaining funds, but I have not received any response. This lack of communication and refusal to release my rightful balance is unacceptable and raises serious concerns about the fairness and reliability of this operator.

I request that Bet O Bet immediately:

Provide a clear explanation for the closure of my account.

Process the withdrawal of my full remaining balance of €525 without further delay.

Attached are screenshots from live chat conversation with the site.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with bet O bet Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?

Thank you very much in advance for your reply.

Best regards,

Tomas

I have been player at the casino maybe 1 - 2 years.

I noticed that my account was blocked when I tried to login and it says account is closed.

I played mainly sports betting but also live casino and some slots.

My balance was not with the help of bonus. I already made two withdrawals and the second one took quite some time to proceed. After I got that my account was closed without any contact or explanation. I haven't done anything wrong, just played like I always used to do.

Thanks for your reply and explanation of the situation.

Dear Player,

Unfortunately, I would like to inform you that since this casino has 10+ cases closed as "No Reaction Policy", we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue; however, the decrease in rating caused by unresolved complaints could change the casino's approach.

Regrettably, it seems to be a common practice of bet O bet Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our previous failed attempts to negotiate. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in number. We strictly recommend staying away from bet O bet Casino. I wish I could be of more help. The casino can reopen this complaint anytime.