bet365 Casino - 플레이어의 출금이 지연되었습니다.

MY REQUESTED WITHDRAWAL OF 2580 SOLES ON JUNE 19TH HAS NOT ARRIVED SO FAR, WHICH IS ALREADY ENOUGH TIME.

They first told me to wait 72 hours, and in the end the money didn't reach my bank account.

AT THE MOMENT ONLY THE COMPANY BET365 INDICATES THAT FOR THEIR PART THEY FULFILLED THE PAYMENT, AND ONLY ATTACHED IT, THEREFORE I REQUEST THAT THE PAYMENT PROVIDER IN PERU, THE COMPANY ONLINEPRO, ATTACH AN ORIGINAL PAYMENT VOUCHER, WHERE THE OPERATION NUMBER AND TIME OF SAID DEPOSIT ARE INDICATED, SINCE MY BANK DOES NOT VALIDATE ANY INCOME OF THAT AMOUNT OF MONEY TO MY ATTACHED CCI ACCOUNT, PLEASE I REQUEST THE PAYMENT OF MY MONEY.

MI RETIRO SOLICITADO DE 2580 SOLES EL DIA 19 DE JUNIO , NO LLEGA HASTA EL MOMENTO , LO CUAL YA ES BASTANTE TIEMPO ,.

ME INDICARON PRIMERO 72 HORAS QUE ESPERE , Y AL FINAL EL DINERO NO LLEGA A MI CUENTA BANCARIA.

AL MOMENTO SOLO LA EMPRESA BET365 , INDICA QUE POR SU PARTE ELLOS , CUMPLIERON CON EL PAGO , Y SOLO ADJUNTARON POR LO CUAL SOLICITO QUE EL PROVEEDOR DE PAGOS EN PERU , LA EMPRESA ONLINEPRO , ADJUNTE UN VOUCHER ORIGINAL DEL PAGO , DONDE FIGURA NUMERO DE OPERACION , Y HORA DE DICHO DEPOSITO , YA QUE MI ENTIDAD BANCARIA NO VALIDA NINGUN INGRESO DE ESA CANTIDAD DE DINERO A MI CUENTA CCI ADJUNTADA , POR FAVOR SOLICITO EL PAGO DE MI DINERO.

Dear oscorimarumi78,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please let us know, and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Veronika

Dear oscorimarumi78,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.